Credit and Cash Recovery Specialist

hace 6 días


Tlalnepantla, México Clorox A tiempo completo

At Clorox, we're committed to growth – for our people and our brands. We believe every one of us can make a positive impact on consumers, communities, and teammates.

Your role at Clorox:

As a Credit and Collections Analyst, you'll be responsible for reaching out to customers to collect payment for overdue bills, maintaining updated portfolios, and analyzing differences. You'll also manage priorities, communicate effectively, and prepare reports with credit information for decision-making purposes.

In this role, you will:

  • Develop and implement collection strategies, such as portal vs. portfolio reconciliation, for assigned accounts like Walmart, Sam's, and international accounts with different time zones and activities, including payments, write-offs, and credit memos, ensuring compliance with company policy and legal requirements.
  • Supervise and analyze non-payments trends, independently carry out claim management, adjustments, small balance write-offs, customer reconciliations, and process credit memos, ensuring compliance with company policy and legal requirements.
  • Provide customer service regarding collection issues, process customer refunds, review account adjustments, resolve client discrepancies, and process payments.
  • Prepare and submit outstanding receivables reports, recognizing trends for non-payment and resolving issues by engaging internal partners.
  • Analyze and research customer receivable account delinquency and determine the type of communication method to facilitate payment.
  • Proactively build and maintain effective and cooperative working relationships with sales teams and/or other business areas as needed.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

What we look for:

  • 2-3 years of experience working in FMCG.
  • Bachelor's degree or equivalent experience in a business-related field.
  • Knowledge of Order to Cash and Credit and Collections procedures.
  • SAP experience.
  • Strong attention to detail, goal-oriented.
  • Commitment to excellent customer service.
  • Ability to multi-task on a variety of continuous improvement projects; ability to work independently and adaptability to work remotely with different teams, cultures, environments, and time zones.
  • Excellent written and verbal communication abilities.
  • Organizational skills and ability to set priorities to meet critical business needs.
  • Strong English communication skills.


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