Enterprise Service Management Business Analyst

hace 4 semanas

Xico, México Pepsico A tiempo completo
About the Role

We are seeking a highly skilled Enterprise Service Management Business Analyst to join our Global Business Service team. As a key member of our team, you will be responsible for partnering with our ESM Lead for Supply Chain to manage requirements related to ESM solutions for GBS Supply Chain org.

Your primary focus will be on gathering service-related requirements, partnering with ESM COE and IT teams to implement the requirements for the Supply Chain function. You will also work with the ESM Lead to manage the ongoing continuous improvement of the service management process and solutions.

Your Responsibilities
  • Maintain all requirements for implementation of service management solution(s) across Supply Chain function in GBS, partnering with the ESM Lead to prioritize
  • Support in design, development, testing and implementation of enterprise service management solution on ServiceNow platform and provide input into the unified employee centric experience design with intuitive solutions.
  • Monitor ongoing backlog of service management requirements & enhancements across GBS Supply Chain to ensure alignment with ESM program priorities
  • Work with Supply Chain ESM Lead, Enterprise Service management and GBS team to ensure consistency in build out of performance management framework within selected service management solution to drive continual service improvement with capability/service owners
  • Support ESM COE Team and GBS Supply Chain ESM Lead in planning future roadmap for Supply Chain
  • Support Supply Chain ESM Lead in developing materials for stakeholder meetings
  • Develop and maintain service management related documentation as needed, including: standardized process documentation, operating procedures, and training material
What We Offer

We offer a wide range of benefits and opportunities for growth and development. Some of the benefits include:

  • Opportunities to learn and develop every day through a wide range of programs
  • Internal digital platforms that promote self-learning
  • Development programs according to Leadership skills
  • Specialized training according to the role
  • Learning experiences with internal and external providers
  • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others
  • Financial wellness programs that will help you reach your goals in all stages of life
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
  • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others
About Us

PepsiCo is one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, has been a part of Mexican homes for more than 116 years.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and are committed to creating an inclusive environment for all employees.

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