SAP Basis Service Management Analyst

hace 4 semanas

Xico, México Refinitiv A tiempo completo

About the Role

In this opportunity as an SAP Basis Service Management Analyst, you will:

  • Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
  • Collaborate with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
  • Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 2+ years of experience in SAP Basis modules across configuration, development, testing, and release.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.

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