Service Delivery Director

hace 4 semanas


VeracruzLlave, México Ttec A tiempo completo

At AVI-SPL, we are seeking a highly skilled Service Delivery Director to join our team. As a key member of our organization, you will be responsible for providing exceptional service support to our customers at on-site locations. Your primary goal will be to restore functionality to our customers' assets while delivering a world-class customer service experience.

Key Responsibilities:

  • Read and interpret electronic schematics and architectural blueprints to ensure seamless service delivery.
  • Perform preventative maintenance visits to maintain a stable client-based system.
  • Clean various AV equipment, including camera lenses, monitors, and equipment fans, to ensure optimal performance.
  • Take responsibility for accurately completing job documentation as needed.
  • Field installation of control programs, including AMX, Crestron, and firmware, to ensure smooth system operation.
  • Field service support of networked devices, including routers and IP protocols, to ensure reliable connectivity.
  • Perform service tasks in a timely and quality-conscious manner, including cable pulling, connector installation, and projector mounting.
  • Provide necessary training and support for next-level service technicians.
  • Provide end-user client training as needed.
  • Adhere to and understand OSHA standards for all phases of the job.
  • Setup and troubleshoot various video codecs and video teleconferencing systems.
  • Travel to various job sites as required.

Requirements:

  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of AV equipment and systems.
  • Ability to travel to various job sites.

About AVI-SPL:

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that our employees are our greatest asset and are committed to providing them with the resources and support they need to succeed.


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