Digital Service Delivery Leader

hace 1 día

VeracruzLlave, México American Express Services Europe Limited A tiempo completo
Job Description:

Director of Service Delivery Management - LAC

The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region.

Key Responsibilities:


  2. Develop and implement the strategic direction for service delivery within the LAC region, aligning with the global Digital Workplace strategy.
  3. Lead and manage a team of technical professionals responsible for service delivery, ensuring they have the necessary skills and resources to meet service level agreements.
  4. Build and maintain strong relationships with business unit leaders, understanding their needs and providing tailored solutions.
  5. Oversee the delivery of end-user computing services, including infrastructure support, application management, and collaboration tools.
  6. Stay up to date on the latest technology trends and ensure that the team is equipped with the necessary skills and tools.
  7. Drive innovation within the team, exploring new technologies and processes to improve service delivery.
  8. Manage relationships with third-party vendors and suppliers to ensure the effective delivery of services.
  9. Develop and manage budgets for service delivery operations within the LAC region.
  10. Recruit, develop, and retain top talent within the team to ensure ongoing success.


Qualifications:

  2. Minimum of 7 years of experience working in service management or a related field.
  3. Strong technical acumen in end-user computing and infrastructure technologies.
  4. Proven leadership and management skills, with a track record of success in delivering IT services.
  5. Excellent communication and interpersonal skills.
  6. Strong understanding of ITIL processes and best practices.
  7. Experience working in a multinational or geographically dispersed environment.
  8. Ability to manage budgets and resources effectively.
  9. Bachelor's degree required; technical degree or equivalent experience preferred.


Additional Requirements:

  2. Demonstrated ability to collaborate effectively with a variety of stakeholders, including business leaders, technology teams, and vendors.
  3. Strong analytical and problem-solving skills.
  4. Possession of a passion for delivering exceptional customer service and driving operational excellence.


About Us:

At American Express, we're dedicated to helping our customers succeed globally. We're a diverse community of colleagues with a shared commitment to excellence and innovation. Our benefits and programs are designed to support your well-being and help you achieve a better work-life balance. We're proud to offer a range of perks, including comprehensive health insurance, flexible working models, and generous paid parental leave policies.

Join Us:

We're looking for talented individuals who share our passion for delivering exceptional customer service and driving operational excellence. If you're a motivated and results-driven professional with a passion for service delivery, we encourage you to apply for this exciting opportunity.

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