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Customer Service Representative
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**Job Summary**
Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern companies. We are seeking an experienced Customer Service Representative to join our team.
**Job Overview**
As a Customer Service Representative, you will be responsible for addressing customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**Key Responsibilities**
- Provide exceptional customer support via various communication channels.
- Research information needed to answer customer product concerns.
- Develop and maintain a comprehensive knowledge of company services and products.
- Perform data input in a highly accurate and timely fashion.
- Follow corporate guidelines to ensure compliance with customer complaint handling.
- Evaluate and escalate cases as needed.
- Manage priorities, working independently and with moderate supervision.
- Stay up to date with client trainings.
**Requirements**
- 2+ years of customer service/call center experience.
- Excellent people skills.
- Experience in written communication.
- Objection handling and personal soft skills.
- Adherence to daily/weekly/monthly KPIs.
- Proficient in Google and MS Office.
- Ability to learn quickly.
- American English accent.
- Ability to handle and resolve difficult and sensitive issues with customers.
- Ability to handle constructive feedback with a positive attitude.
- Skillful in deflecting consumer escalations.
- Good inflection on phones.
- Chat experience.
- Possess a strong work ethic and team player mentality.
