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Product Support Specialist
hace 2 semanas
Mexico City is home to our fast-growing support team, which handles a high volume of inquiries from customers across various industries. As a key member of this team, you will be responsible for resolving complex issues while continuously optimizing our support processes with a strong emphasis on AI.
We are looking for highly skilled individuals who possess critical thinking, adaptability, and the ability to deliver exceptional customer service at a fast pace. Our product, Planhat, is a system of action that combines data and workflows, making it a unique challenge for support specialists.
Our ideal candidate has strong written English skills, is comfortable troubleshooting and learning new tools quickly, and can balance efficiency with customer needs. You will work closely with our support team in the USA and have the opportunity to collaborate with colleagues from diverse backgrounds.
The role requires a high level of technical aptitude, curiosity, and ownership. You should be able to take initiative, dive deep into complex issues, and create helpful resources for clients. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply.
**Key Responsibilities:**
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