Procurement Support Specialist
hace 2 meses
PepsiCo is seeking a skilled Procurement Help Desk Analyst to join our team. As a key member of our procurement function, you will play a critical role in supporting the end-users in resolving incidents and service requests related to our SAP/Ariba Procurement functionality, branded myBUY.
Key Responsibilities- Identify and record incidents, providing initial support to users
- Classify and investigate incidents, escalating them as necessary for resolution
- Diagnose and resolve incidents, restoring service to normal operation
- Manage communication throughout the incident lifecycle
- Bachelor's degree
- Excellent verbal and written communication skills
- Ability to understand and follow established processes
- Advanced English level (written and spoken)
- Experience with ERP systems (preferably SAP and ARIBA)
- Proficient in using the Microsoft Office suite
- Ability to adapt to changing environments and work under pressure
- Opportunities to learn and develop every day through a wide range of programs
- Internal digital platforms that promote self-learning
- Development programs according to Leadership skills
- Specialized training according to the role
- Learning experiences with internal and external providers
- Recognition programs for seniority, behavior, leadership, moments of life, among others
- Financial wellness programs that will help you reach your goals in all stages of life
- A flexibility program that will allow you to balance your personal and work life
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.
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