Workforce Management Strategic Planner

hace 1 día


Monterrey, Nuevo León, México Conduent De Mexico S.A. De C.V. A tiempo completo

At Conduent De Mexico S.A. De C.V., we are seeking a highly skilled Workforce Management Strategic Planner to join our team.

• Estimated annual salary: $60,000 - $80,000

The successful candidate will be responsible for developing and implementing strategic workforce management plans that align with the company's goals and objectives.

**Job Responsibilities:**

• Develop business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.

• Administer a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.

• Communicate directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.

• Review performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.

• Develop the program hiring strategy along with WFM Business Partner and Operational Leaders.

• Coordinate with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.

• Perform other duties as assigned.

**Requirements:**

• Requires formal education and relevant expertise in a professional, sales, or technical area.

• Performs technical-based activities.

• Contributes to and manages projects.

• Uses deductive reasoning to solve problems and make recommendations.

• Interfaces with and influences key stakeholders.

• Leverages previous knowledge and expertise to achieve results.

• Ability to complete work self-guided.

• College or university degree required.

**Benefits:**

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Conduent De Mexico S.A. De C.V. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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