Workforce Management Strategic Planner
hace 1 día
At Conduent De Mexico S.A. De C.V., we are seeking a highly skilled Workforce Management Strategic Planner to join our team.
• Estimated annual salary: $60,000 - $80,000
The successful candidate will be responsible for developing and implementing strategic workforce management plans that align with the company's goals and objectives.
**Job Responsibilities:**
• Develop business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.
• Administer a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
• Communicate directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast while accounting for known constraints, planned events/holidays and business objectives.
• Review performance, productivity, utilization, and occupancy to uncover trends and improve forecasting and capacity management.
• Develop the program hiring strategy along with WFM Business Partner and Operational Leaders.
• Coordinate with recruiting and/or operations leadership on the timing and quantity of new hire requisitions.
• Perform other duties as assigned.
**Requirements:**
• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.
**Benefits:**
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Conduent De Mexico S.A. De C.V. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
-
Workforce Management Professional
hace 2 semanas
Monterrey, Nuevo León, México Swbc A tiempo completo**Workforce Analyst Job Summary**SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Key responsibilities will include but are not limited to attendance, scheduling functions, forecasting, and real time monitoring, as well as...
-
Strategic Materials Planner
hace 2 semanas
Monterrey, Nuevo León, México emerson A tiempo completoJob Summary: The Strategic Materials Planner is responsible for developing consistent and translatable standard methodologies for Materials Management, Master Planner/Scheduler, and Materials Resource Planner functions across multiple business systems. Key Responsibilities: • Work across multiple business systems to develop standard processes and...
-
Workforce Forecaster and Planner
hace 4 semanas
Monterrey, Nuevo León, México Contactpoint 360 A tiempo completoPosition OverviewAs a Forecaster and Planner at Contactpoint 360, you will play a pivotal role in optimizing resource allocation, forecasting contact volumes, and developing efficient schedules to ensure seamless operations and exceptional customer service. You will be responsible for analyzing historical data, predicting future trends, and collaborating...
-
Senior Workforce Analyst
hace 4 semanas
Monterrey, Nuevo León, México Swbc A tiempo completoSenior Workforce AnalystAt SWBC, we're seeking a highly skilled Senior Workforce Analyst to join our Work Force Management team. As a key member of our team, you'll be responsible for all WFM tasks within the department, including attendance, scheduling functions, and real-time monitoring.Key Responsibilities:Maintain tactical and strategic schedule...
-
Workforce Management Analyst
hace 3 semanas
Monterrey, Nuevo León, México British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE: Workforce Management Analyst****EXTERNAL JOB TITLE: Workforce Management Analyst OR WFM Analyst*****ROLE SUMMARY****As a Workforce Management Analyst at British American Tobacco, you will be responsible for providing operational analysis of engagement centre operations, advanced planning and scheduling, and identifying and...
-
Workforce Management Traffic Analyst
hace 4 semanas
Monterrey, Nuevo León, México Conduent De Mexico S.A. De C.V. A tiempo completoWorkforce Management Intraday Traffic RoleAs a Workforce Management Intraday Traffic professional, you will be responsible for ensuring the centralized tasks of KPI & Performance management and strategy determination and adjustment in regards to capacity as part of the Intraday Management task. This includes monitoring the adherence & attendance approach of...
-
Planner - Supply Chain Management Professional
hace 2 semanas
Monterrey, Nuevo León, México Celestica A tiempo completoJob Title: PlannerJob Summary: We are seeking a skilled Planner to join our team at Celestica. As a Planner, you will be responsible for planning, organizing, and controlling production schedules for designated products. You will analyze inputs to determine schedules, ensure quality and integrity of information, and revise plans as required.Key...
-
Strategic Consultant
hace 1 mes
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementElement Fleet Management is a dynamic and innovative company that is redefining the fleet management industry. We are seeking a highly skilled and motivated individual to join our team as a Strategic Consultant.About the RoleAs a Strategic Consultant, you will be responsible for delivering high-impact...
-
Strategic Commodity Planner
hace 3 semanas
Monterrey, Nuevo León, México Regal Rexnord A tiempo completo**Job Summary:**We are seeking a skilled Strategic Commodity Planner to join our team at Regal Rexnord. As a key member of our procurement team, you will be responsible for analyzing MRP/APS and planning direct and material procurement for new products.**Key Responsibilities:**Analyze MRP system to determine orders to be placed according to schedule.Ensure...
-
Strategic Business Consultant
hace 3 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock your potential in a dynamic career at Element Fleet ManagementWe're redefining the fleet management industry to prioritize people and deliver exceptional client experiences. As a Strategic Business Consultant, you'll play a key role in driving innovation and problem-solving for our clients.Key Responsibilities:- Manage complex client portfolios and...
-
Strategic Commodity Management Advisor
hace 3 semanas
Monterrey, Nuevo León, México Celestica A tiempo completoJob SummaryCelestica is seeking a highly skilled Strategic Commodity Management Advisor to join our team. As a key member of our supply chain management team, you will be responsible for developing and implementing procurement strategies for strategic commodities, managing relationships with suppliers, and analyzing market trends to optimize pricing and...
-
Strategic Business Consultant
hace 3 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Business Consultant to join our team at Element Fleet Management. As a Strategic Business Consultant, you will be responsible for creating high-impact value-added technical and analytical support to clients, identifying opportunities to improve client performance, and developing cost-saving...
-
Workforce Management Scheduler
hace 2 semanas
Monterrey, Nuevo León, México Conduent De Mexico S.A. De C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Nuestra empresa se caracteriza por una cultura donde la individualidad se nota y valora todos los...
-
Senior Account Management Specialist
hace 4 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a Senior Account Management Specialist to join our team and drive revenue growth through strategic account management.Key Responsibilities:Develop and execute strategic account plans to retain and...
-
Strategic Business Consultant
hace 3 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Business Consultant to join our team at Element Fleet Management. As a Strategic Business Consultant, you will be responsible for creating high-impact value-added technical and analytical support to clients, identifying opportunities to improve client performance, and developing cost-saving strategies.Key...
-
B1 Load Planner
hace 4 semanas
Monterrey, Nuevo León, México Pam Transport A tiempo completoAbout This OpportunityPAM Transport is a leading international company with over 2,000 trucks and 6,000 trailers, providing exceptional service to customers. We're seeking a skilled B1 Load Planner to join our team in Mexico.Job SummaryThe B1 Load Planner will work closely with Driver Managers and Account Managers to manage an area producing 1,000-1,050...
-
Strategic Business Consultant
hace 2 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoAbout the Role:As a Strategic Business Consultant at Element Fleet Management, you will play a critical role in delivering high-impact value-added technical and analytical support to our clients. Your primary responsibility will be to identify opportunities to improve client performance through analytic support, including participating in deal strategy and...
-
Strategic Commodity Management Advisor
hace 3 semanas
Monterrey, Nuevo León, México Celestica A tiempo completoJob Summary We are seeking a highly skilled Strategic Commodity Management Advisor to join our team at Celestica. As a key member of our procurement team, you will be responsible for managing global or regional responsibility for a strategic and/or high dollar commodity or group of commodities. Your expertise will be utilized to develop and implement a...
-
Strategic Consultant
hace 4 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry by putting people first. Our team is dedicated to delivering exceptional client experiences, and we're looking for talented individuals to join us in this mission.As a Strategic Consultant, you'll play a key role in creating...
-
Senior Account Management Specialist
hace 4 semanas
Monterrey, Nuevo León, México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a talented Senior Account Management Specialist to join our team and help drive business growth.This role is responsible for building and maintaining strong relationships with our existing...