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About Megaport
Megaport is a global leader in Network as a Service (NaaS), transforming the way IT gets connected. We're a lean, high-achieving team of over 250 members globally, spread across North America, Europe, and Asia-Pacific. Our culture is collaborative, supportive, and fun, with a strong focus on customer satisfaction.
Our Team Culture
We're a team of globally-positioned industry experts who lead by example. We're committed to our values and prioritize customer satisfaction above all else. Our employees are motivated, adaptable, persistent, hard-working, and dynamic, making us a great place to work.
The Role
We're looking for an experienced Salesforce SME to continue implementing and maintaining Salesforce Service Cloud and ongoing Salesforce suite applications. As a key member of our team, you'll identify synergies with existing tools and develop automation for day-to-day work. Your primary customers will be the front-line support team, customers, and network operations teams.
Key Responsibilities
- Act as the subject matter expert of Salesforce for Megaport globally
- Develop, document and maintain the Salesforce design
- Maintain certifications and knowledge of Salesforce, web development, and languages, including APEX, SOQL, JAVA and JAVAScript
- Analyse the business requirements in collaboration with key operations stakeholders and prepare effective solutions
- Work with internal technology teams to architect a solution for the business requirement
- Present the solution to business unit managers and executives for sign-off
- Own the deployment of the agreed solution: design, project management, implementation, QA and release
- Design, implement and maintain the solution with best practices in Salesforce required to deliver the capability and achieve targeted business outcomes
- Design and implement integrations between new and existing systems
- Maintain design and specification documentation for the assigned projects in Megaport's KB system
- Develop all test strategies and procedures for all Salesforce work and support all fault analyses on Salesforce programs
- Perform troubleshooting on all processes and resolve all issues in the Salesforce platform
- Provide periodic progress reports for management consumption
Requirements
- Must be bilingual in English and Spanish
- This role is onsite in Mexico City; applicants must be based in Mexico City and work from Megaport's office in Mexico City
- 6+ years of experience as a Salesforce Administrator, Programmer, Software Developer or Web Engineer
- A bachelor's degree in computer science, software engineering, or a related field is strongly preferred
- Experience with scripting and programming languages such as APEX, Triggers, Screen Flows, Aura, and Lightning Web Components
- Fundamental knowledge of web coding, including JARA. JavaScript, CSS, HTML and XML
- Salesforce Developer or Administrator certification, or the desire to complete certification(s) as this will be a role requirement
- Critical-thinker: the ability to analyse complex problems, develop innovative strategies and execute
- Exceptional communications skills; ability to present complex concepts in a clear and concise manner and liaison with non-programmers
- Familiarity with big data and PowerBI
- Ability to multitask, offering support to the CNS Head, Manager, and other leadership and operations team members
