Senior Salesforce Developer

hace 3 semanas

Ciudad de México, Ciudad de México Megaport A tiempo completo

About Megaport

Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key partner to top technology companies, we're shaping the future of IT connectivity. Our team of over 250 members worldwide is dedicated to delivering exceptional results in a collaborative, supportive, and fun environment.

Our Team Culture

We're a lean, high-achieving team that values our culture and puts our customers at the forefront of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic, making us a great place to work. We're committed to each other, our customers, and our shareholders alike.

The Role

We're seeking an experienced Salesforce SME to implement and maintain Salesforce Service Cloud and other Salesforce suite applications. As a key member of our team, you'll identify synergies with existing tools and develop automation for day-to-day work. Your primary customers will be the front-line support team, customers, and network operations teams.

Key Responsibilities

  • Act as the subject matter expert of Salesforce for Megaport globally
  • Develop, document, and maintain the Salesforce design
  • Analyse business requirements in collaboration with key operations stakeholders and prepare effective solutions
  • Work with internal technology teams to architect a solution for the business requirement
  • Present the solution to business unit managers and executives for sign-off
  • Own the deployment of the agreed solution: design, project management, implementation, QA, and release
  • Design, implement, and maintain the solution with best practices in Salesforce required to deliver the capability and achieve targeted business outcomes
  • Design and implement integrations between new and existing systems
  • Maintain design and specification documentation for the assigned projects in Megaport's KB system
  • Develop all test strategies and procedures for all Salesforce work and support all fault analyses on Salesforce programs
  • Perform troubleshooting on all processes and resolve all issues in the Salesforce platform
  • Provide periodic progress reports for management consumption

Requirements

  • Must be bilingual in English and Spanish
  • 6+ years of experience as a Salesforce Administrator, Programmer, Software Developer, or Web Engineer
  • A bachelor's degree in computer science, software engineering, or a related field is strongly preferred
  • Experience with scripting and programming languages such as APEX, Triggers, Screen Flows, Aura, and Lightning Web Components
  • Fundamental knowledge of web coding, including JARA, JavaScript, CSS, HTML, and XML
  • Salesforce Developer or Administrator certification, or the desire to complete certification(s) as this will be a role requirement
  • Critical-thinker: the ability to analyse complex problems, develop innovative strategies, and execute
  • Exceptional communications skills; ability to present complex concepts in a clear and concise manner and liaison with non-programmers
  • Familiarity with big data and PowerBI
  • Project management skills
  • Ability to multitask, offering support to the CNS Head, Manager, and other leadership and operations team members

What We Offer

  • Competitive Compensation Packages
  • Flexible working environments
  • Birthday Leave
  • Generous study and training program + 5 days paid study leave
  • Additional Leave via Purchased Annual Leave Scheme
  • Health and Wellness Program

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