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Operations Support Specialist
hace 2 meses
At CMAS Adquirente, S. de R.L. de C.V., we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking a highly skilled and motivated individual to join our dynamic team as an Operations Support/Research Specialist.
Purpose
This role will focus on Operations and Support of various GMAS North America, Europe, and Asia Pacific applications. The successful candidate will be responsible for monitoring the production and certification environment to ensure application SLAs are met.
Key Responsibilities
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Manage team releases, coordinate with internal customers on platform operations.
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Assist in the creation and maintenance of Merchant Accounting Operations procedures and processes.
- Work on assignments requiring considerable initiative, understanding the implications of work and making recommendations for solutions.
- Be available to provide 24/7 on-call support for the Merchant Accounting System.
- Act as a mentor and leader for entry-level roles.
Requirements
- Bachelor's Degree or relevant experience in place of education.
- Minimum four years of Relevant Experience.
- Information Technology Field and/or Bankcard Industry experience.
- Able to work days, Mon-Fri, 8 AM to 5 PM.
- Must be available for 24/7 On-Call production support.
- Google Suite experience.
- Merchant Accounting System (MAS) knowledge.
Preferred Qualifications
- Demonstrated ability working in a high volume, high availability environment.
Competencies
- Strong verbal and written communication skills.
- Collaborates effectively with others.
- Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
- Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
- Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors.
- Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
- Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs.
- Industry Knowledge - Continued self-education as it relates to current or future roles within the team.
- Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
