Operations Support Specialist

hace 2 semanas


Xico, México Citi A tiempo completo

The Operations Support Associate at Citi is a key role in providing day-to-day operations support services, ensuring alignment with the company’s operations support infrastructure and processes. This position is responsible for maintaining records, storing and retrieving records, and performing account maintenance tasks in coordination with the Operations Core Team.


Key Responsibilities:



  • Identify, analyze, and resolve key issues in assigned areas and deliver supporting documents to corresponding teams
  • Assist in managing various reports, including business reporting, monthly operating reports, and business scorecards, and provide clear communication about local policies and processes
  • Support the execution and monitoring of processes and data to ensure efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
  • Monitor requirements related to compliance with Corporate Policies and implement corrective actions derived from MCA reviews and other control entities

Requirements:



  • 2-5 years of relevant experience in operations support or a related field
  • Proficient in Microsoft Office and ability to work in a fast-paced and changing environment
  • Strong analytical and problem-solving skills, with the ability to communicate effectively with various stakeholders
  • Ability to prioritize tasks and manage time effectively to meet deadlines

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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