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Expert Identity Solutions Specialist
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About Okta
Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
The Role
We're looking for a Technical Account Manager (TAM) to specialize in enterprise identity, including Okta's Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies.
The TAM will provide Okta's customers with strategic technical guidance over the comprehensive suite of products and features available at Okta.
Responsibilities
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely mid-market
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
Requirements
- 4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Working proficiency in the following core IAM areas: technologies and protocols to support identity federation and robust access control models, legacy applications in a hybrid IT environment, enterprise applications, SaaS deployment, lifecycle management scenarios, security and performance monitoring
- Familiarity with IAM solution providers is strongly desired
- Strong background in Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
- Understanding of common software development practice, understanding of identity and surrounding technologies
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
What You'll Get
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.