Senior Technical Solutions Specialist
hace 3 semanas
About Glia Technologies:
We are a leading provider of customer experience solutions, empowering businesses to deliver exceptional interactions with their customers. Our cutting-edge technology enables companies to leverage human skills combined with innovative tech to create remarkable customer experiences.
At Glia Technologies, we're expanding rapidly and seeking an experienced professional to join our Client Engineering team in Mexico City as a Senior Technical Solutions Specialist.
The Role:
You will play a crucial role in helping our customers resolve complex technical challenges, providing proactive guidance, and adding value through the use of our technologies. Your responsibilities will include delivering recommendations to make our customers' integrations secure, scalable, and seamless. A Senior Technical Solutions Specialist must be effective, capable of managing demanding workloads, and excel at prioritization and evaluation of situational urgency.
Your Day-to-Day Responsibilities:
A typical day for you as a Senior Technical Solutions Specialist at Glia Technologies will involve resolving technical inquiries with our customers and partners, guiding them to achieve their goals through our Digital Customer Service platform while maintaining high standards. As a Senior Technical Solutions Specialist, you will:
- Collaborate with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Work closely with the Glia Product and Engineering teams using JIRA tickets to report reproducible bugs and Slack communication channels.
- Provide expert support to our clients by conducting thorough troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Help our customers understand the nuances of our capabilities and influence them to implement best practices.
- Interact, collaborate, and network with Engineering, Product Management, and Customer Success teams in search of innovative solutions.
- Be prepared to adapt to a fast-paced environment.
Requirements:
To succeed in this role, you should have:
- Willingness to work shifts in New York time (EST time zone UTC-5) to serve our American clients on the east coast.
- Willingness to work from our Mexico city office five days a week.
- Strong customer empathy and a desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
- Excellent reading, listening, and writing skills in English.
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- A solid understanding of common technology stacks in the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Bachelor's Degree in Software Engineering, Computer Science, or equivalent.
What We Offer:
We provide a competitive base salary ($55,000 - $80,000 per year), depending on your experience, plus benefits, including a dynamic and rapid growth environment, collaborative culture with autonomy and purpose, incredible mentors and investors, team events, diversity, and more. We are an equal-opportunity employer and do not discriminate against any employee or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition.
-
Technical Solutions Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoCisco Systems, Inc. is seeking a talented Technical Solutions Specialist to join our Global Technical Center in the Customer Experience - Support Services organization.About CiscoAt Cisco, we are passionate about changing the world through technology. Our team is committed to delivering the best possible customer experience and empowering our customers to...
-
Senior Technical Solutions Consultant
hace 1 mes
Ciudad de México, Ciudad de México Open It A tiempo completoAbout Open iTAt Open iT, we're dedicated to providing cutting-edge solutions that meet our customers' evolving needs. As a pre-sales technical expert, you'll play a vital role in shaping the future of our products.The RoleWe're seeking a highly skilled and experienced Senior Technical Solutions Consultant to join our team. In this role, you'll provide...
-
Senior Technical Sales Specialist
hace 2 meses
Ciudad de México, Ciudad de México Trouw Nutrition A tiempo completoAbout the Role The Senior Technical Sales Specialist will be responsible for providing technical support to customers, including direct farm contact and the commercial animal farming industry. As a trusted advisor, you will act as a technical resource to sales professionals and customers, interpreting field data and providing feedback concerning housing,...
-
Senior Technical Project Lead for Cloud Solutions
hace 3 semanas
Ciudad de México, Ciudad de México Coherent Solutions, Inc. A tiempo completoCoherent Solutions, Inc. OverviewWe are a leading provider of innovative technology solutions, committed to delivering exceptional results and fostering growth.About the RoleThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience.We are seeking an experienced Senior Technical Project Lead for Cloud Solutions to join...
-
Senior Business Intelligence Data Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Valce Talent Solutions A tiempo completoValce Talent Solutions Job DescriptionWe are seeking a skilled Senior Business Intelligence Data Specialist to join our team at Valce Talent Solutions.About the RoleThis is a remote position that requires a strong background in data analysis and business intelligence. As a Senior Business Intelligence Data Specialist, you will be responsible for working with...
-
Industrial Technical Solutions Consultant
hace 2 meses
Ciudad de México, Ciudad de México Trelleborg Sealing Solutions (Tss) A tiempo completoAbout Trelleborg Sealing Solutions (TSS)Trelleborg Sealing Solutions (TSS) is a global leader in the development and manufacturing of innovative sealing solutions.Job SummaryWe are seeking an experienced Industrial Technical Solutions Consultant to join our team in Industrial Americas. The ideal candidate will have a strong background in engineering,...
-
Technical Consulting Solutions Specialist
hace 2 días
Ciudad de México, Ciudad de México Cisco A tiempo completoWe are seeking a talented Technical Consulting Solutions Specialist to join our Global Technical Center in the Customer Experience - Support Services organization.What You Will DoYou will be part of a team that delivers top-notch customer experience by providing hardware and software solutions to our most critical customers. As a hybrid cloud enables more...
-
Senior Technical Specialist
hace 2 meses
Ciudad de México, Ciudad de México Abb A tiempo completoAbout UsAt ABB, we are embarking on a journey to achieve a more productive and sustainable future. We strive to drive diversity and inclusion across all dimensions, creating an environment where individual differences are welcomed and celebrated.Your RoleThis position reports directly to the HR Operations Team Lead and is responsible for UNAVAILABLE...
-
Technical Solutions Specialist
hace 3 semanas
Ciudad de México, Ciudad de México GumGum A tiempo completoAbout GumGumGumGum is a leading technology company that empowers brands to succeed in the digital landscape. With our innovative solutions, we help businesses drive revenue growth, improve customer engagement, and stay ahead of the competition.Salary: $90,000 - $110,000 per yearAbout the RoleThe Solutions Engineer role at GumGum requires a talented...
-
Senior Technical Project Lead
hace 2 días
Ciudad de México, Ciudad de México Coherent Solutions, Inc. A tiempo completoCoherent Solutions, Inc. is seeking a seasoned Senior Technical Project Lead to oversee complex initiatives in our business financing division.About the RoleThis is an exceptional opportunity for a highly skilled IT Project Manager with experience in leading technical teams and collaborating with architects, engineers, and vendors. Your primary...
-
Senior Technical Solutions Architect
hace 2 días
Ciudad de México, Ciudad de México Servicenow A tiempo completoAbout ServiceNowEstablished in sunny San Diego, California in 2004, ServiceNow has evolved into a global market leader, offering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster,...
-
Senior Technical Field Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Nec Australia A tiempo completoOverviewNec Corporation seeks a skilled Senior Technical Field Support Specialist to join its Engineering & Science team. This hybrid role is based in Mexico City and requires both technical expertise and excellent communication skills.Job SummaryThis position involves providing technical support to customers, including commissioning, installing, and testing...
-
Cloudflare Technical Partnership Specialist
hace 2 meses
Ciudad de México, Ciudad de México CloudFlare A tiempo completoAt Cloudflare, we're driven by a mission to create a better Internet. As a leading network provider, we empower millions of websites and online properties with our cutting-edge services.We're seeking an experienced Technical Partnership Specialist to join our Solutions Engineering team. In this role, you'll work closely with partners to educate, empower, and...
-
Technical Solutions Specialist
hace 2 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoCompany OverviewServiceNow is a leading provider of cloud-based service management solutions, empowering organizations to deliver world-class customer experiences.Estimated Salary: $120,000 - $180,000 per yearJob Description:We are seeking an experienced Technical Solutions Specialist to join our team in LATAM. As a key member of our customer consulting...
-
Senior Business Solutions Specialist
hace 22 horas
Ciudad de México, Ciudad de México Takeda Pharmaceutical A tiempo completoWe are seeking a skilled and motivated Senior Business Solutions Specialist to join our Hive Platform Team. As a core member of this team, you will play a key role in shaping our patient engagement solutions.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to work with us at Takeda Pharmaceutical. As a Senior...
-
Technical Test Specialist
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ul Solutions A tiempo completoAbout the RoleWe are seeking a skilled Technical Test Specialist to join our team at UL Solutions. As a key member of our engineering department, you will be responsible for setting up and operating test setups for clients, ensuring accurate evaluations based on provided instructions.
-
Expert Technical Solutions Architect
hace 1 mes
Ciudad de México, Ciudad de México ServiceNow A tiempo completoServiceNow is seeking a highly skilled Senior Technical Consultant to lead the delivery of Customer Service Management (CSM) solutions and services in a client consulting environment.Job OverviewThis role will involve providing subject matter expertise on the CSM platform, leading all technical aspects of project delivery, and solution delivery including...
-
Ciudad de México, Ciudad de México Grundfos Holding AS A tiempo completoRole OverviewWe are seeking a skilled Technical Solutions Specialist to join our team in Mexico City, MX. In this role, you will be responsible for building and maintaining relationships with top engineering firms, main stakeholders, and end users in the Commercial Building industry.Main ResponsibilitiesProactively identify and develop opportunities for...
-
Digital Transformation Solutions Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Servicenow A tiempo completoCompany OverviewServicenow is a global market leader in providing innovative AI-enhanced technology solutions. Founded in 2004, the company has transformed how organizations work by connecting people, systems, and processes.About UsWe empower organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform has been adopted...
-
Technical Solutions Leader
hace 22 horas
Ciudad de México, Ciudad de México Acronis A tiempo completoLead Technical Expert for LATAM RegionWe are seeking a highly motivated and experienced Technical Solutions Leader to join our team in the LATAM region. The ideal candidate will have a strong background in IT/Software Development/Solutions Selling and experience in leading teams.About AcronisAcronis is revolutionizing cyber protection by unifying backup,...