Technical Solutions Expert
hace 1 semana
We are seeking a skilled Technical Solutions Expert to join our team in Mexico City, Mexico.
Job DescriptionAs a Technical Solutions Expert at Datadog, you will be responsible for providing technical support and expertise to our customers via multiple channels. Your primary goal will be to identify and resolve technical issues while educating clients on the use of our platform.
You will engage with customers through ticketing systems, live chat, phone, and screensharing tools, reproducing technical issues and diving into our 400+ integrations. Additionally, you will participate in product conversations with internal teams based on feedback from client interactions and train as a highly knowledgeable specialist in one or more Datadog product area(s).
Key Responsibilities:
- Provide technical support to customers via multiple channels
- Reproduce technical issues and troubleshoot solutions
- Participate in product conversations with internal teams
- Train as a specialist in Datadog product areas
We value people who are self-motivated, detail-attentive, and have a desire for continuous learning. As a critical thinker, you will default to a client-centric approach and possess effective written and verbal communication skills. You will also be able to work a rotating schedule that requires weekend availability.
Salary: We offer an estimated salary range of $80,000 - $110,000 per year, commensurate with experience.
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