Technical Solutions Expert

hace 1 semana


Ciudad de México, Ciudad de México Datadog A tiempo completo

We are seeking a skilled Technical Solutions Expert to join our team in Mexico City, Mexico.

Job Description

As a Technical Solutions Expert at Datadog, you will be responsible for providing technical support and expertise to our customers via multiple channels. Your primary goal will be to identify and resolve technical issues while educating clients on the use of our platform.

You will engage with customers through ticketing systems, live chat, phone, and screensharing tools, reproducing technical issues and diving into our 400+ integrations. Additionally, you will participate in product conversations with internal teams based on feedback from client interactions and train as a highly knowledgeable specialist in one or more Datadog product area(s).

Key Responsibilities:

  • Provide technical support to customers via multiple channels
  • Reproduce technical issues and troubleshoot solutions
  • Participate in product conversations with internal teams
  • Train as a specialist in Datadog product areas

We value people who are self-motivated, detail-attentive, and have a desire for continuous learning. As a critical thinker, you will default to a client-centric approach and possess effective written and verbal communication skills. You will also be able to work a rotating schedule that requires weekend availability.

Salary: We offer an estimated salary range of $80,000 - $110,000 per year, commensurate with experience.



  • Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    About the RoleWe are seeking an experienced Technical Solutions Expert to join our team at ServiceNow.Job DescriptionThe Technical Solutions Expert will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The expert will participate in the acquisition and retention of customers by...

  • Technical Expert

    hace 1 mes


    Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    Job OverviewThe Field Engineer will be responsible for providing technical expertise during the installation, implementation, and maintenance of company products and solutions. This role will ensure that client needs are met, and the product/solution is fully functioning according to specification.Main Responsibilities:Support project managers to lead all...


  • Ciudad de México, Ciudad de México GSB Solutions A tiempo completo

    We are seeking a skilled professional to join our team as an IT Support Engineer: Technical Solutions Expert.As a technical solutions expert, you will be responsible for providing efficient solutions to the technological and human resource needs of our clients. Your expertise will enable our clients to overcome technical challenges and improve their overall...


  • Ciudad de México, Ciudad de México Cisco A tiempo completo

    Cisco is a leading technology company that powers the Internet and helps organizations operate efficiently. We're looking for an exceptional Technical Solutions Expert to join our team.About the RoleThis is a non-sales role that requires expertise in network-based service delivery. As a Technical Solutions Expert, you'll work closely with customers to...


  • Ciudad de México, Ciudad de México MongoDB A tiempo completo

    MongoDB is a global leader in the development of innovative software and data solutions. Our mission is to empower organizations of all sizes to build, scale, and run modern applications by providing them with the tools and expertise needed to unlock their full potential.We are looking for highly skilled and experienced professionals to join our Solution...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled Technical Solutions Expert to join our team at Snaphunt. As a Technical Solutions Expert, you will be responsible for defining project scope and specifications, estimating resources required to develop the proposed solution, and developing schedules, test plans, and documentation.The RoleDevelop and maintain...


  • Ciudad de México, Ciudad de México Verifone A tiempo completo

    Verifone Job DescriptionAt Verifone, we are seeking a highly skilled Technical Solutions Consultant to join our team. As a Technical Solutions Consultant, you will play a pivotal role in delivering innovative and effective payment solutions to our clients.About the RoleThe ideal candidate will possess extensive experience in designing and implementing...


  • Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    Job SummaryServiceNow is currently seeking a skilled technical professional to deliver industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes. The successful candidate will be responsible for providing subject matter expertise within the industry, leading all technical aspects of project delivery, and solution...


  • Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

    About AspenTechWe're a global leader in AI-powered software solutions, empowering the world's top energy, chemical, and engineering companies to succeed in their digital transformation.Our mission is to make operations more efficient, reduce environmental impact, and drive innovation. We offer a collaborative environment, opportunities for growth, and a...


  • Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    ServiceNow is seeking a highly skilled Senior Technical Consultant to lead the delivery of Customer Service Management (CSM) solutions and services in a client consulting environment.Job OverviewThis role will involve providing subject matter expertise on the CSM platform, leading all technical aspects of project delivery, and solution delivery including...

  • Customer Solutions Expert

    hace 4 semanas


    Ciudad de México, Ciudad de México Univar Solutions A tiempo completo

    Univar Solutions: Accelerate Your Career in Customer ServiceWe are seeking a highly motivated and customer-focused CUSTOMER SOLUTIONS EXPERT to join our team at Univar Solutions. As a key member of our customer service department, you will play a vital role in providing exceptional service to our customers.The estimated salary for this position is $65,000 -...


  • Ciudad de México, Ciudad de México Univar Solutions A tiempo completo

    Job Description:We are seeking a talented Customer Solutions Expert to join our team at Univar Solutions. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and have a strong background in customer service.In this position, you will be responsible for managing orders, tracking deliveries, and ensuring...


  • Ciudad de México, Ciudad de México Trelleborg Sealing Solutions (Tss) A tiempo completo

    About Trelleborg Sealing Solutions (TSS)Trelleborg Sealing Solutions (TSS) is a global leader in the development and manufacturing of innovative sealing solutions.Job SummaryWe are seeking an experienced Industrial Technical Solutions Consultant to join our team in Industrial Americas. The ideal candidate will have a strong background in engineering,...


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OpportunityWe are looking for a talented and motivated Technical Solutions Expert - Presales to join our team in Mexico City. As a key member of our presales team, you will be responsible for providing technical support to our global sales teams and customers.About the Role:This is an exciting opportunity to work with a leading company in the customer...


  • Ciudad de México, Ciudad de México Open It A tiempo completo

    About Open iTAt Open iT, we're dedicated to providing cutting-edge solutions that meet our customers' evolving needs. As a pre-sales technical expert, you'll play a vital role in shaping the future of our products.The RoleWe're seeking a highly skilled and experienced Senior Technical Solutions Consultant to join our team. In this role, you'll provide...


  • Ciudad de México, Ciudad de México msg global solutions A tiempo completo

    Job SummaryWe are seeking an experienced Food Industry Solutions Expert to join our team at msg global solutions.This role requires a strong background in SAP Product Costing, with expertise in CO-PC, COPA, and CO Sub modules. The ideal candidate will have experience working with global industry leaders, providing SAP Product Costing expertise, and learning...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job Overview">We are seeking a highly skilled Technical Support and Solutions Expert to join our Emplifi team. This role is perfect for an individual with a passion for delivering exceptional technical support and guidance to our customers.">About the Role">">Provide technical support and resolve customer requests via various communication channels.">Qualify...


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Technical Consulting EngineerJob SummaryCisco Systems, Inc. is seeking a highly skilled Cybersecurity Solutions Expert to join our Technical Services team. The successful candidate will provide technical support for Cisco security products to customers, partners, and internal teams.Key ResponsibilitiesProvide 2nd/3rd level technical support for Firepower...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Architect to join our team at SAP. As a Technical Solutions Architect, you will be responsible for assessing technical and functional issues and developing system solutions for the deployment and ongoing support of Ariba cloud and on-premise based products and solutions.Key ResponsibilitiesAct...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Cloud Technical Solutions Expert to join our team at Amazon Web Services Mexico S. de R.L. de C.V.Company OverviewAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to power businesses.A Day in the LifeProvide technical...