Empleos actuales relacionados con Head of Customer Experience Specialist - Santiago de Querétaro, Querétaro de Arteaga - Charger Logistics

  • Head of Customer Experience

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completo

    **About the Role**Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. We are looking for a skilled professional to join our team as a Head of Customer Experience.**Key Responsibilities**:Build strong relationships with customers by staying in constant communication to ensure day-to-day and long-term needs are...

  • Head of Sales

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Altios A tiempo completo

    Job Title: Head of SalesAltios is a leading group providing international market expansion solutions to SMEs and Mid-cap companies operating and investing globally. We are seeking a highly skilled Head of Sales to join our team in LATAM and the Caribbean.Job Summary:The Head of Sales will report directly to the International Sales Director and will be...

  • Head of Sales

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Altios International A tiempo completo

    Head of SalesAltios International is seeking a seasoned sales professional to lead our sales efforts in LATAM and the Caribbean. As a key member of our team, you will be responsible for developing and implementing a sales strategy that aligns with our overall business objectives and growth targets.Key Responsibilities:Develop and implement a sales strategy...

  • Head of Costing Americas

    hace 1 mes

    Santiago de Querétaro, Querétaro de Arteaga, México A2MAC1 A tiempo completo

    {"title": "Head of Costing Americas", "description": "Job SummaryAs the Head of Costing Americas, you will lead the delivery of our costing products and services across the American market. You will be responsible for integrating the Mexican team into the Costing & Insights organization, building and ramping up a new team of cost engineers in Mexico, and...

  • Head of Costing Americas

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México A2Mac1 A tiempo completo

    Job Title: Head of Costing AmericasAs the Head of Costing Americas, you will lead the delivery of our costing products and services across the American market. Your primary responsibility will be to integrate the Mexican team into the Costing & Insights organization, build and ramp up a new team of cost engineers in Mexico, and set achievable but ambitious...

  • Customer Experience Supervisor

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ansell A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at Ansell. As a key member of our customer service team, you will be responsible for overseeing the order lifecycle process for customers across all divisions, ensuring excellence in account management and customer relationships.Key...

  • Customer Insights Specialist

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ansell Limited A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Insights Specialist to join our team at Ansell Limited. As a key member of our sales and customer operations team, you will be responsible for establishing and forging relationships with assigned distributors to optimize sales objectives.Key Responsibilities:Manage the order lifecycle process for assigned...

  • Customer Care Specialist

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria Money Transfer is a leading global money transfer company, and we're looking for a skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Our ideal...

  • Customer Service Specialist

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Stryten Energy A tiempo completo

    **Job Summary**Stryten Energy is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Responsibilities** Develop and maintain accurate documentation of department processes Research, reconcile, and...

  • Customer Experience Coach

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Job DescriptionAt Ria, we are seeking a highly skilled Customer Experience Coach to join our team. As a key member of our contact center, you will be responsible for coaching and mentoring our customer service representatives to ensure they deliver exceptional customer experiences.Key Responsibilities:Develop and deliver comprehensive training programs to...

  • Customer Experience Specialist

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México C.H. Robinson A tiempo completo

    ROLE OVERVIEWThe Account Coordinator role at C.H. Robinson is responsible for delivering exceptional customer experiences, building strong relationships, and ensuring seamless process execution for existing customers. This critical role requires collaboration with operations, supply, and capacity resources to meet customer needs and resolve exceptions in a...

  • Senior Customer Support Specialist

    hace 5 días

    Santiago de Querétaro, Querétaro de Arteaga, México Ericsson A tiempo completo

    About the Role: We are seeking an experienced Senior Customer Support Specialist to join our team at Ericsson. The successful candidate will be responsible for managing, administering, and optimizing our customer support tools, taking the lead in performance reporting, process management, and contract management. As the primary contact point for emergency...

  • Elementary Education Specialist

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Canadian School of Queretaro A tiempo completo

    Job Title: Elementary Education SpecialistWe are seeking an Elementary Education Specialist to join our team at Canadian School of Queretaro. As an Elementary Education Specialist, you will be responsible for creating a classroom environment that is conducive to learning, appropriate to the maturity and interests of students, and where all students are...

  • Hotel Experience Coordinator

    hace 7 días

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a highly motivated Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences across various hotel areas.**Key Responsibilities**Process operational needs and address guest requests in a timely and efficient manner.Deliver quality meals...

  • Elementary Education Specialist

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Canadian School of Queretaro A tiempo completo

    Job Title: Elementary Education SpecialistCanadian School of Queretaro is seeking a highly qualified Elementary Education Specialist to join our team. As an Elementary Education Specialist, you will be responsible for creating a supportive and inclusive learning environment that fosters academic excellence and social growth.Responsibilities:Develop and...

  • Head of High Voltage Switchgear Engineering Hub

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completo

    Head of Engineering Hub for High Voltage Switchgear ServicesAbout the RoleWe are seeking a highly skilled and experienced Head of Engineering for our High Voltage Switchgears division, with a specialization in service.This role requires a deep understanding of high voltage switchgear technology, exceptional leadership skills, and a strong commitment to...

  • Customer Insights Specialist

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ansell Limited A tiempo completo

    Job Title: Specialist, Customer InsightsAnsell Limited is a leading global provider of protection solutions, dedicated to creating a world where people can enjoy optimal protection against risks. Our company designs, develops, and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and...

  • Customer Support Specialist II

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Uber Freight A tiempo completo

    **About the Role**Uber Freight is seeking a skilled Customer Support Specialist II to manage transportation functions and provide excellent customer service. Key responsibilities include:Booking, shipping, tracking, and billing on import and export shipmentsSecuring capacity for loads and leveraging carrier relationships to influence capacity...

  • Customer Service Representative

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Cpi Aim De Mexico A tiempo completo

    Job Summary:The Customer Service Representative - Import Process Specialist is a key role within Cpi Aim De Mexico, responsible for daily communication with customers and other departments regarding orders and fulfillment. This position requires excellent customer service skills, attention to detail, and the ability to work well under pressure in a...

  • Head of High Voltage Switchgear Engineering Hub

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Siemens Gas and Power GmbH & Co. KG A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced leader to head our High Voltage Switchgear Engineering Hub. As the Head of Engineering, you will be responsible for leading a team of engineers and technicians, ensuring the highest standards of service, maintenance, and support for our high voltage switchgear products.Key ResponsibilitiesLead and...

Head of Customer Experience Specialist

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo
Job Summary

Charger Logistics Inc. is a world-class asset-based carrier with a strong presence in North America. We are seeking a highly motivated and experienced professional to join our team as a Head of Customer Experience. This role will be based out of our Queretaro's Juriquilla office and will be responsible for building and maintaining strong relationships with our customers.

Key Responsibilities
  • Customer Relationship Management: Build and maintain strong relationships with customers through regular communication and ensure their day-to-day and long-term needs are met.
  • Account Management: Manage customer expectations and provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Implementation and Pricing: Work with the Implementation team to ensure successful opportunities and accuracy in our pricing program.
  • Rate Matrix Reviews: Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Business Development: Identify, manage, and build new business relationships in the target market.
  • Collaboration and Support: Collaborate and provide assistance to the customer service manager in delivering optimal transportation service solutions.
  • Database Management: Maintain a database of clients, prospects, partners, and vendors.
  • Market Research: Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Administrative Duties: Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Client Support: Consult with clients to resolve problems and provide ongoing support.
  • Meeting Coordination: Coordinate prospect, sales, and current customer meetings working closely with the VP of Sales/CS.
Requirements
  • Proven Track Record: Proven track record with a strong focus on account management, setting appointments, presenting, and meeting with customers, pricing, proposals through to 'closing the deal'.
  • Experience and Education: 4+ years of sales and account management experience in transportation and logistics, recent college or university degree in marketing or business-related field required.
  • Analytical and Technical Skills: Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
  • Sales and Negotiation Skills: Strong knowledge and understanding of the sales planning process, strong verbal, written, and presentation skills, strong interpersonal and customer relation skills, strong negotiation skills with proven closing ability.
  • Independence and Teamwork: Ability to function independently with little or no supervision as well as function in a team environment.