Customer Service Specialist

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Stryten Energy A tiempo completo

**Job Summary**

Stryten Energy is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**

Develop and maintain accurate documentation of department processes
Research, reconcile, and resolve customer issues in a timely manner
Act as a subject matter expert on various systems, including JDE, SFDC, inContact, and CPQ
Process sales orders from customer purchase orders or through finalizing salesforce opportunities
Perform customer support functions in at least one area of expertise
Provide world-class customer engagements
Comfortably interact with senior management, branch operations, manufacturing, and accounting
Adapt and work well under pressure in a fast-paced environment
Track orders to completion
Provide consolidated billing and supporting documentation to customers
Provide written correspondence to internal and external customers in a professional manner
Ability to work with sales to engage with customers proactively
Ability to be cross-trained as a backup for teammates
Run respective customer reports
Coordinate import processes for orders being shipped and invoiced out of Mexico, working together with logistics partners and the finance department for completion of the import process and invoice to customers
Serve as a key point of contact and liaison for Stryten Energy customers

**Qualifications**

College/university graduate or equivalent education and progressive call center experience preferred
Experience with import processes
Bilingual (Spanish/English)

**Competencies, Skills, and Knowledge**

Ability to self-manage
Proficiency in all basic customer support skills
Excellent oral and written communication skills
Excellent interpersonal skills to work well with coworkers and other departments
Ability to deal with difficult situations and maintain a positive attitude
Must be detail-oriented
Excellent computer skills, including working knowledge of MS Office, SFDC, inContact, and JDE
Dependable, reliable, and punctual
Ability to perform customer support functions

**Basic Skills**

Phone support, order entry, order inquiry, order changes, bill-to/ship-to setup, credit card processing, inventory lookup, BOM lookup, customer ledger inquiry, returns, freight quotes, and ESG

**Area of Expertise May Include**

OEM/national accounts support and recycling

**About Stryten Energy**

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or expression, or any other basis prohibited by law



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