Identity Solutions Engineer

hace 2 semanas


Xico, México Incode Technologies A tiempo completo

**Empower Digital Trust**

Incode Technologies, a leading provider of world-class identity solutions, is revolutionizing the way humans authenticate and verify their identities online. As a Solutions Engineer, you will play a crucial role in driving the transformation of human authentication and verification in the digital realm.

In this role, you will focus on web-based solutions, collaborating closely with cross-functional teams to support areas such as web development, API integrations, and customer success. Your expertise in web technologies and solutions will be instrumental in delivering seamless and secure user experiences for our clients.

  • Take ownership of reported customer issues and see problems through to resolution.
  • Help triage, debug, and pull engineers when necessary, to mitigate incidents and solve implementation challenges.
  • Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
  • Contribute to internal and external knowledge bases.

**Requirements**:

BS degree in Computer Science or a related field.

Minimum 5 years' experience in similar roles, ideally in an enterprise SaaS environment.

Understanding of APIs, SDKs, and cloud computing technology.

Experience in various software designs, languages, and architecture.

Excellent written and verbal communication skills, problem-solving skills, customer service, and interpersonal skills.

Proficient in English.

Passion for customer service and ownership of the customer experience.

**Benefits & Perks**:

Meaningful Equity.

Flexible Working Hours & Workplace.

Open Vacation Policy.

Wellness Program.

International Travel Opportunities.

Additional benefit package according to location.


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