Issue Management Specialist
hace 2 meses
Job Summary:
The Issue Management Officer is a key role within the Issue Management Organization in Mexico, reporting to the In-Business Control Officer Cluster (Sr. IBCO Cluster). This position is responsible for facilitating communication and coordination between managed Businesses and the rest of the organization, including the Office of Global Compliance (OGC), acting as a primary support contact for issues management related matters.
Key Responsibilities:
- Participate in cross-functional or cross-business issues to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
- Utilize Issue Management processes and project management methodology from initiation to closing phases of each issue, resulting in improved productivity, technology, processes, cost savings, and controls.
- Support various areas of the business (organizationally, regionally, or product-wise) from an issue/project perspective, engaging with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
- Develop relationships with stakeholders throughout the business unit and company to identify and understand business needs.
- Implement solutions to improve effectiveness and results, ensuring a culture of accountability, integrity, and respect.
- Work on issues/projects as assigned to support improvements, identifying and analyzing escalated problems, and providing guidance for resolution.
- Negotiate solutions and act as a liaison with internal and external clients.
- Monitor, research, and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
- Evaluate cost/benefits, make recommendations, develop, and oversee implementation plans.
- Provide judgment based on analysis of factual information in complicated and unique situations.
- Directly impact the area through shared responsibility for delivery of end results.
- Implement and develop controls to prevent risk within specialized business.
- Analyze and identify risk, performing analytical reporting.
- Act as a consultant to businesses regarding processes and controls.
- Drive corrective actions.
- Provide support to business activity owners and Third Party Risk and Control functions.
- Coordinate and assist with onsite reviews.
- Complete compliance documentation and onboarding activities relevant to compliance due diligence.
Requirements:
- 5-8 years of control and/or project experience.
- High attention to detail and quality.
- Demonstrated analytical and problem-solving skills.
- Effective planning and organizational skills.
- Proficient in Microsoft Office, with an emphasis on MS Excel.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proven ability to make sound business decisions.
- Experience in creating and implementing processes that result in improved business performance.
- Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view.
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24.
- Bachelor's/University degree or equivalent experience.
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