Issue Management Officer

hace 6 días


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Summary

The Issue Management Officer is a critical role within the organization, responsible for ensuring effective issues management, including early identification, prompt escalation, alignment to global/local policies, and timely resolution. This position reports to the In-Business Control Officer Cluster and is fully dedicated to issues management.

Key Responsibilities
  • Participate in cross-functional or cross-business issues to ensure business compliance with laws, regulations, and policy requirements.
  • Utilize Issue Management processes and project management methodology to drive improvements in productivity, technology, processes, cost savings, and controls.
  • Support business units in identifying and understanding business needs, and implement solutions to improve effectiveness and results.
  • Ensure a culture of accountability, integrity, and respect within the organization.
  • Monitor, research, and evaluate technological advances in the industry to identify opportunities for enhancing current department operations.
  • Evaluate cost/benefits, make recommendations, and develop and oversee implementation plans.
  • Provide judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the area through shared responsibility for delivery of end results.
Requirements
  • 5-8 years of control and/or project experience.
  • High attention to detail and quality.
  • Demonstrated analytical and problem-solving skills.
  • Effective planning and organizational skills.
  • Proficient in Microsoft Office with an emphasis on MS Excel.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Proven ability to make sound business decisions.
  • Experience in creating and implementing processes that result in improved business performance.
Education

Bachelor's/University degree or equivalent experience.

Job Purpose

The Issue Management Officer is responsible for facilitating communication and coordination between business units and the organization, including the Office of Global Compliance, acting as a primary support contact for issues management related matters.

Job Background/Context

Effective issues management, including early identification, prompt escalation, alignment to global/local policies, and timely resolution, is a top priority for the organization and is one of the accountabilities of Business Senior Managers and In-Business Control Officers that will be delegated to the Issue Management Officer.


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