Business Operations Manager

hace 2 meses


Xico, México Warner Bros Careers A tiempo completo

About Warner Bros Careers

Warner Bros. Discovery is a global media and entertainment company that brings you the world's most beloved stories, characters, and brands.

We're seeking a Business Operations Manager to join our Global Business Services (GBS) People & Culture (P&C) team in Mexico City.

Your Role

In this role, you'll lead a team of associates and senior associates to provide efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers, and business partners.

You'll oversee day-to-day operational activities for the Mexico City based Employee Services team and participate as a member of the global GBS P&C Ops management team.

Key Responsibilities

  • Oversee the day-to-day operational activities for the Mexico City based Employee Services team.
  • Participate as a member of the global GBS P&C Ops management team and assist in setting goals, processes & procedures across the global teams.
  • Create & drive individual team objectives & expectations that align with overall division and Company goals.
  • Mentor and guide team members related to work performance and opportunities to gain additional skills.
  • Coordinate with technology teams to implement and/or research new ideas for system enhancements or troubleshoot system issues.
  • Act as management escalation to respond to requests for assistance and guidance on processes from customers, internal and external peers, and clients.

Requirements

  • Bachelor's degree or equivalent combination of work experience required.
  • Fluent in English.
  • Experience with customer management/contact center or related experience required, with supervisory or lead responsibilities.
  • Must be able to maintain confidentiality and use confidential information appropriately.
  • Previous experience in an HR, payroll, or benefits administration field is beneficial.
  • Experience with ServiceNow, and Workday HR/payroll or other SaaS payroll tools preferred (SAP or PeopleSoft). Strong skills required with Outlook, Excel, Word and PowerPoint.

Estimated Salary: $85,000 - $105,000 per annum, depending on qualifications and experience.

About You

To succeed in this role, you'll need strong leadership skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service.

As a Business Operations Manager at Warner Bros. Discovery, you'll have the opportunity to work with a talented team of professionals and contribute to the success of a global media and entertainment company.



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