Senior Business Analyst

hace 2 semanas

Torreón, Coahuila de Zaragoza, México Tyson Foods A tiempo completo

Job Summary:

A senior business analyst is expected to participate in various activities throughout the systems development lifecycle. The primary role of the senior business analyst will be to closely align with business stakeholders to elicit, analyze, and document customer needs into well-organized business requirements that technical individuals can comprehend. As well, this position will be required to participate in resolving support-related concerns while enhancing productivity, quality, and customer service standards.

Duties and Responsibilities:

  • Support the execution of projects using the Tyson Agile project methodology.
  • Elicit, analyze, and document functional and technical requirements or user stories.
  • Perform configuration within a variety of software packages. Develop test plans for given software releases.
  • Develop and execute unit, system, and integration test cases.
  • Cultivate strong business relationships by demonstrating an understanding of related processes, requirements, systems, and terminology.
  • Maintain awareness of best practices, including processes and technology, and identify opportunities for improvement of existing functionality.
  • Develop, use, or research new tools that improve the delivery of solutions to customers.
  • Provide guidance and feedback to more junior analysts within the same team area. Support the creation, maintenance, and ensuring quality of systems that support key customer business processes.
  • Collaborate with the functional end-users, vendors, and IT peers to support applications, system integrations, and capabilities as needed.
  • Document and maintain support procedures and information as needed to maintain a positive support level.
  • Focus on delivering support efforts within established service level agreements to ensure department key performance indicators are met.

Requirements:

Education:

  • College degree in Computer Science, Information Systems, or other technical area.
  • Excellent English communication skills.

Experience:

  • +4 years of IT experience.

Computer Skills:

  • Advanced general computer skills required.
  • Must be proficient in Microsoft Excel, Word, and PowerPoint.
  • Basic knowledge of JIRA, HP Quality Center, and Remedy is a plus.

Communication Skills:

  • Ability to effectively communicate both written and verbally with customers, peers, and management required.
  • Strong interpersonal and customer service skills required.
  • Must be able to work cooperatively and effectively in a team environment.

Special Skills:

  • Advanced troubleshooting skills.
  • Ability to lead and mentor junior team members through requirements gathering, business process mapping, and system analysis.
  • Basic project management skills preferred.

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