Customer Service Senior Representative

hace 1 día


Tijuana, Baja California, México Eaton A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Senior Representative to join our team at Eaton. In this role, you will be responsible for supporting the relationships between customers and Eaton account managers, operations teams, and other key functions within the organization.

Key Responsibilities
  • Manage and facilitate daily delivery status communication between the Tijuana plant operations and third-party customers, in collaboration with the Eaton account management team.
  • Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton account management team and/or third-party customer portals.
  • Support high-visibility customer engagement teams, program management reviews, rate readiness reviews, etc.
  • Track high-priority parts through each operation of production and post-production and elevate concerns to operations management through participation in daily production meetings.
  • Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton account management team.
Requirements
  • BA or BS from an accredited institution, preferred
  • 3-5 years' work experience in customer service, sales, or related field
  • Excellent interpersonal skills
  • Judgment, logic, resourcefulness, and creativity
  • Sound teaming skills
  • Basic market analysis tools and techniques
  • Computer literate with competency in Microsoft Office programs and web maintenance systems
What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



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