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Mexico AMS Leader
hace 2 meses
Job Summary
The Mexico AMS Leader is a critical role responsible for ensuring the operational and business continuity of key applications and capturing key business-technology requirements in Mexico operations of Cemex. This position requires a strong focus on modernizing and evolving technology to support the business and guarantee an optimum user-to-customer experience.
Main Responsibilities
- Guarantee Optimal Operations: Ensure the optimal operations of key applications in Mexico to support operational and business continuity.
- Escalate Business-Critical Issues: Escalate all business-critical impact to P&IT heads to ensure proper coordination and communication.
- AMS Projects Management: Identify, prioritize, and manage local and global AMS initiatives based on business priorities and requirements.
- AMS Feedback Collection: Meet regularly with Cemex business leaders in Mexico to capture key feedback and concerns.
- AMS Support Quality Assurance: Meet regularly with AMS support leaders to discuss KPIs, SLAs, and other metrics to ensure high performance of support teams.
- Global AMS Team Deliverables: Coordinate closely with Global AMS to prioritize Regional Requests and Enhancements using the Global Demand Management Process.
- Support Digital Innovation: Support the different P&IT Teams in the implementation of digital innovation solutions in Mexico.
- Manage Legacy Environment: Manage a mixed environment of legacy environment and the increasing demand for digitalization – with emphasis on ensuring operational/business continuity and transparent customer experience.
Qualifications
- 5-10 years of enterprise support, development, and deployment, preferably in SAP environment and MS Dynamics.
- 5-10 years of enterprise architecture, database management, and enterprise application.
- Knowledgeable and well-versed with state-of-the-art technologies (e.g., Cloud Computing, AI, IoT, Metaverse, Blockchain, Mobility, Private LTE/CBRS, drones, analytics, Power BI, databases, RPA, etc).
- Experience in ITIL, ISO 20000, and Continuous Improvement methodologies.
