SAP Mexico Early Career Talent

hace 22 horas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Job Description

We are seeking a highly motivated and detail-oriented Solution Support Early Career Professional to join our team in Mexico. As a key member of our support team, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Utilize and improve state-of-the-art collaboration channels to provide seamless support to customers.
  • Contribute to team KPIs by identifying and resolving technical issues efficiently.
  • Develop technical skills through hands-on experience and training to stay up-to-date with industry trends.
  • Test internal systems to prevent future issues on customer systems.
  • Deliver core customer support through various channels, including phone, email, and chat.
  • Handle customer issues in team environments and individual-driven actions while maintaining high customer satisfaction.
  • Take ownership of customer support cases and provide end-users and customers with a technology-driven, industry-leading support experience.
  • Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
Requirements:
  • Recent graduate of an academic/university program (less than 2 years from graduation).
  • English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required).
  • Solid communication skills.
  • Technically proficient in at least one expert area.
  • Demonstrates ability to receive open and honest feedback.
  • Works independently.
  • Positive team influence.
  • Understands the Product Support Strategy.
What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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