Customer Training Specialist

hace 20 horas


Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

Unlock Your Potential as a Customer Training Specialist

At Prometeo Talent, we're dedicated to connecting exceptional talents like you with innovative leaders in the industry. We're excited to introduce our client, a company that provides tailored solutions to scale, optimize, and transform their commercial operations with personalized participation models for medium-sized companies.

Job Overview

As a Customer Training Specialist, your primary objective is to deliver an exceptional experience for our customers in every interaction with our suite of products and services. This includes ensuring a high-quality experience during the initial training post-sale and providing continuous coaching for users at all levels throughout their engagement with the client.

Key Responsibilities

  • Develop, oversee, and present training sessions through online training tools.
  • Produce customer-oriented training videos.
  • Provide training in various formats, including individual sessions, group sessions, webinars, and face-to-face interactions.
  • Transition training interactions into potential lead generation opportunities when appropriate.
  • Emphasize user education and promote the adoption of products/services.
  • Occasionally travel for professional development, customer user workshops, or corporate meetings.
  • Familiarity with administrative processes.

Required Experience/Skills

  • Customer-centric approach with a genuine enthusiasm for delivering exceptional customer service.
  • 1+ years of experience as a training specialist.
  • Advanced English level.
  • Outstanding interpersonal communication and presentation skills, coupled with high energy and the ability to be assertive while maintaining respect.
  • Resourceful, organized, and exhibits a professional demeanor.
  • Understanding and appreciation of change management aspects, emphasizing the drive for adoption and adherence.
  • Proficiency in an additional language, particularly Portuguese and French, at a professional level, is highly desirable.

Enjoy Great Benefits

  • Competitive salary.
  • Health insurance.
  • Days of paid vacation per year.
  • Hybrid work.
  • Mexico holidays.
  • Christmas bonus.

Salary: Up to $23,000.00 per month

Questions to Consider

  • How many years of experience do you have as a Customer Training Specialist?
  • Do you currently live in Guadalajara or nearby?
  • Are you willing to work in a hybrid model in Guadalajara?

Language: English (Required)



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