Network Operations Specialist

hace 2 días


Xico, México Flo Networks A tiempo completo

Flo Networks is a leading telecommunications provider between the United States and Mexico, serving Fortune 1000 companies and major telecommunications and cable companies through a 35,000 km fiber optic network.

We are seeking an experienced Network Operations Specialist to join our team in Mexico City. This role offers a competitive salary of approximately $80,000 per year, depending on experience.

Key Responsibilities:

  • Diagnostics: Identify and resolve complex issues impacting customer services, maintaining timely communication with clients throughout the process.
  • Monitoring: Utilize various tools and systems for real-time network monitoring, creating and resolving tickets as necessary.
  • Maintenance Windows: Evaluate and oversee maintenance activities from internal and external suppliers to ensure optimal customer service delivery.
  • High-Impact Failures: Lead response efforts during critical network failures, keeping affected customers informed throughout the resolution process.
  • Technical Support: Provide system administration, maintenance, and infrastructure support to ensure seamless network operation.
  • Documentation: Develop technical manuals for daily operations (WikiNOC).
  • Mentorship: Support and guide NOC Tier 1 Engineers to ensure their success within the team.
  • Critical Case Escalation: Effectively escalate cases both internally and externally as needed.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or related fields.
  • A minimum of 3 years of experience in technical support roles, with at least 2 years in customer service.
  • Cisco CCNP certification or equivalent experience (ITIL and Juniper certifications highly valued).
  • Fluency in English (100%) and Spanish.
  • Proven experience working in IP operations within TELCO or ISP companies.
  • Efficient use of CRM information systems such as ServiceNow, Remedy, etc.
  • Knowledge of network monitoring systems like Nagios, Opview, OP5, Solarwinds, HP OpenView, or similar.
  • Experience with network equipment such as routers, switches, firewalls, and protocols including MPLS, OSPF, SNMP, TCP/IP, ICMP.
  • Familiarity with RF and microwave equipment.
  • In-depth knowledge of IP principles and components of an IP network.
  • Exceptional interpersonal, communication, and teamwork skills.
  • Ability to work flexible shifts outside regular business hours and participate in rotating shifts.
  • Proactive approach to learning new products and technologies.

Flo Networks respects job applicants' personal data and uses it solely for recruitment purposes.



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