Customer Service Representative

hace 3 semanas


Jiutepec, Morelos, México Fedex Express Lac A tiempo completo

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide over-the-counter and phone support to customers, answering questions and resolving issues related to FedEx products and services.
  • Assist customers with package tracing, insurance, and special handling requests.
  • Prepare and maintain various operations reports, including airway bills and customs documentation.
  • Ensure proper labeling, legality of content, and compliance with customs regulations for all packages.
  • Provide administrative and clerical support to the Station Ops Manager, including filing, data entry, and other tasks as assigned.

Requirements

  • High School degree or equivalent required.
  • Previous customer service or clerical experience in a service environment preferred.
  • Excellent communication, organizational, and human relations skills.
  • Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
  • Spoken and written fluency in local language and basic English language skills.
  • Able to work variable shifts and adapt to changing priorities.

About FedEx Express Latin America and Caribbean Division

FedEx is a world-class company recognized for its exceptional customer service, innovative technology, and commitment to social responsibility. We are proud to be consistently named among the World's most valuable and admired brands, and we are honored to be recognized as a great place to work.



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