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SAP Business Services Consultant
hace 2 meses
Job Summary
We are seeking a highly skilled SAP Business Services Consultant to join our team at SAP. As a key member of our Client Delivery Management team, you will play a critical role in delivering exceptional service to one of our largest customers.
About the Role
This is a unique opportunity to work on a transformation program called Journey to Cloud (J2C), which aims to consume the entire SAP landscape as SaaS provided by SAP. As a SAP Business Services Consultant, you will be responsible for operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
Key Responsibilities
- Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
- Ensure high availability of customer service by supporting service restoration in critical situations.
- Support delivery teams to perform and drive root cause analysis to completion.
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
- Mentor and guide junior members of the team.
Requirements
- Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer Science / Information Technology Systems / Computer Applications / IT Business Systems.
- SAP BASIS – Strong knowledge and hands-on experience of Technical Planning, Installations, Upgrades, Maintenance, etc.
- Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware, and hyperscalers technologies.
- Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
- Understanding of SAP HEC's operations infrastructure, processes, and automation tools like SPC, TIC, etc. is beneficial.
- Good understanding of IT operations is required.
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate issues.
- Ability to work effectively in international and virtual teams.
- 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.
What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
