Telecom Operations Specialist
hace 4 semanas
Transforming the Future of Travel
At Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.
Key Responsibilities:
- Prepare equipment for new call center operations, including OS installation, LAN configuration, and user support.
- Configure telephony systems, including analog and digital telephony, IP telephony, and call recording.
- Liaise with telephony providers and carriers, and escalate issues with support providers.
- Implement and administer recording servers, and provide end-to-end user support.
Requirements:
- Advanced English language skills.
- Bachelor's degree in system engineering or related fields.
- 3 years of experience in technical support, with knowledge of networks and Active Directory.
- At least 1 year of experience in a call center environment, with experience in telephony project management and system implementation.
We Offer:
- Competitive salary: $30,000.00 - $35,000.00 per month.
- Benefits package, including law benefits, Infonavit, and Fonacot.
- Hybrid work model, with equipment provided by RCI.
Why Work with Us?
At Travel + Leisure Co., we value our employees and offer a supportive and inclusive work environment. We're committed to delivering exceptional experiences for our customers, and we're looking for talented individuals to join our team.
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