Telecom Service Operations Specialist
hace 1 mes
Oxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to own and operate proprietary mobile networks. Our TaaS solution combines multiple existing networks into a single platform that can be managed in the cloud as a modern SaaS offering. With full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine behavior.
We're seeking a Technical Service Operations analyst to help grow our Services team. This role will be hands-on, working with internal teams (telecom, core engineering, R&D), product, and Level 1 customer support escalation groups to monitor, troubleshoot, and properly escalate real-time network, API, or infrastructure issues that could affect our customers.
Your role will be part of the Technical Service Operations team within a dynamic and growing company at the forefront of software and telecom. You'll work alongside experienced individuals who are experts in their field while breaking new ground driving new serviceability solutions for a new network.
Key Responsibilities:
Responsible for routine operations process in the NOC, interacting with Customer Support, Telecom, Engineering, and R&D teams
Provide Level 2 technical support by troubleshooting and resolving incidents escalated from Level 1
Manage and consistently follow up on NOC tickets, communicate estimated resolution times, and ensure their timely resolution and closure
Update business metrics related to NOC performance, incident management, and resolutions
Oversee scheduled maintenance windows, ensuring updates are captured and communicated effectively
Maintain and enforce the on-call rotation schedule, ensuring adequate coverage for incident response
Coordinate and prepare comprehensive Root Cause Analysis and Post-Mortem reports
Lead incident reviews to identify areas for improvement and ensure continuous learning
Drive long-term solutions to identified problems, with your expertise and the help of your team
Key Qualifications:
At least 3 years of experience in L1/L2 telecom support or Network Operations Center (NOC) within a Tier-1 or 2 operator environment
Strong written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders
Self-starter who's curious, well organized, detail-oriented, and capable of managing multiple ad-hoc tasks simultaneously
Problem and impact-focused, with an ownership attitude, ensuring tasks are completed and communicated effectively and efficiently
Ability to work well independently and within a team, with the ability to influence cross-functional partners
A solid understanding of Mobile Networks (2G/3G/4G/5G) and fundamental networking concepts
Basic understanding of OSI model and TCP/IP networking, both IPv4 and IPv6
Basic understanding of HTTP and REST APIs
Experience with ITSM tools like ServiceNow or Atlassian is highly desirable
Proficiency in English, with native or fluent Spanish being essential
What We Offer:
Competitive salary and stock option incentive program
Company paid healthcare
Flexible work arrangements
Company sponsored team-lunches and company retreats
International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
A diverse and inclusive team
-
Telecom Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Oxio A tiempo completoOxio's innovative telecom-as-a-service (TaaS) platform is democratizing telecom and making it easily accessible for brands and enterprises to own and operate proprietary mobile networks. As a Sales Operations Specialist, you will play a critical role in managing critical operations, including billing processing and commercial proposal development, while...
-
Technical Support Specialist for Telecom Operations
hace 4 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoTelecom Operations SupportWe are seeking a highly skilled Technical Support Specialist for Telecom Operations to join our team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for providing exceptional technical support to our customers, ensuring seamless communication and resolving complex issues in a timely manner.Key...
-
Telecom Operations Specialist
hace 7 días
Ciudad de México, Ciudad de México Oxio A tiempo completoOxio is revolutionizing the telecom industry with its cutting-edge platform, enabling brands and enterprises to fully own and operate proprietary mobile networks.We are seeking a highly skilled Technical Service Operations analyst to join our Services team. This role will involve working closely with internal teams, product, and customer support escalation...
-
Security Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: Security Operations SpecialistDescription:Nuvit Service is seeking a highly motivated and experienced Security Operations Specialist to join our team. As a Security Operations Specialist, you will be responsible for responding to detected attacks reactively through the analysis of a system's behavior and proactively searching, detecting, and...
-
Telecom Operations Director
hace 6 días
Ciudad de México, Ciudad de México ng-voice GmbH A tiempo completoAbout usng-voice GmbH is a pioneering company in software-based mobile networks, combining DevOps with telecommunications expertise. We are dedicated to creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.We are seeking a highly skilled Telecom Operations...
-
Network Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: Network Operations SpecialistAt Nuvit Service, we are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our network operations team, you will be responsible for overseeing incident response, outage mitigation, and supporting network operational health improvements.Key Responsibilities:Support...
-
Technical Service Operations Lead
hace 4 semanas
Ciudad de México, Ciudad de México Oxio A tiempo completoOxio is a pioneering telecom-as-a-service (TaaS) platform that is revolutionizing the way brands and enterprises own and operate proprietary mobile networks. As the Technical Service Operations Lead, you will play a critical role in overseeing the day-to-day operations of our Telecom Network, developer APIs, and platforms. You will set the strategy for...
-
Senior IT Operations Specialist
hace 7 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoOverviewNuvit Service is a dynamic organization seeking an experienced Senior IT Operations Specialist to join our team.Salary$120,000 - $180,000 per year.Job DescriptionWe are looking for a skilled Technical/Systems Analyst who can lead the evaluation and improvement of our information technology systems operations. The ideal candidate will have excellent...
-
Service Operations Excellence Specialist
hace 4 semanas
Ciudad de México, Ciudad de México KONE A tiempo completoAre you ready to make a positive impact at KONE as a Service Operations Excellence Specialist in Mexico City?As our Service Operations Excellence Specialist, you will support the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the performance of end-to-end business processes and supporting systems.Responsible...
-
Service Operations Excellence Specialist
hace 1 mes
Ciudad de México, Ciudad de México KONE A tiempo completoAre you ready to make a positive impact at KONE as a Service Operations Excellence Specialist in Mexico City?As our Service Operations Excellence Specialist, you will support the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the performance of end-to-end business processes and supporting systems.Main...
-
Service Desk Operations Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Operations Specialist will be responsible for developing and executing the service desk function for GBS SAS globally. This role will work closely with the service line operations teams to execute this function and contribute to the development of new and/or improved services, tools, and processes.Key ResponsibilitiesDevelop...
-
Network Operations Specialist
hace 7 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completo**Job Overview**Nuvit Service is a leading provider of innovative solutions, and we're seeking an experienced Network Operations Specialist to join our team.**Salary:** $80,000 - $110,000 per year, depending on experience**About the Role**We're looking for a highly motivated individual with 4-5 years of hands-on IT experience in a technical/helpdesk role....
-
Customer Service Operations Specialist
hace 5 días
Ciudad de México, Ciudad de México Indie Campers A tiempo completoIndie Campers is a dynamic and innovative company offering a unique opportunity for an experienced Customer Service Operations Specialist to join our team.We are looking for someone with previous experience in operations and customer service roles, fluent in English, who can work effectively in a fast-paced environment.What You Will Do:Provide exceptional...
-
Service Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México Brose A tiempo completo**Key Responsibilities**:We are seeking a highly skilled Service Operations Specialist to join our team at Brose. As a key member of our industrial support function, you will be responsible for maintaining customer-specific database systems and Brose SAP systems, including Sales Orders, Delivery Notes, Invoicing/shipments, and ISP. You will also support...
-
Cybersecurity Operations Specialist
hace 6 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob SummaryWe are seeking a highly skilled Cybersecurity Operations Specialist to join our team at Nuvit Service.Key Responsibilities:Maintain the security and integrity of our systems by monitoring indicators of attack, improving processes and procedures, and reviewing security events from multiple sources.Analyze data classification, behavior, and context...
-
Service Operations Excellence Specialist
hace 1 mes
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completoAre you ready to make a positive impact at KONE for our customers and your career?Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting...
-
Real Estate Disposition Specialist Lead
hace 5 días
Ciudad de México, Ciudad de México HYPR Service A tiempo completoUnlock Your Potential as a Real Estate Disposition Specialist with HYPR ServiceAbout HYPR Service:HYPR Service is a reputable recruitment agency specializing in connecting exceptional talent with outstanding opportunities in the United States. We pride ourselves on identifying and placing top-tier professionals across various industries, ensuring our clients...
-
Service Operations Excellence Specialist
hace 4 días
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completoJob TitleService Operations Excellence Specialist - Business Process Improvement LeadAbout 253 KONE Mexico S.A. de C.V.We are a leading global provider of elevators, escalators, and escalators with the goal of improving people's quality of life. We aim to be our customers' preferred choice by providing world-class services and solutions that help people move...
-
Telecom Financial Expert
hace 1 semana
Ciudad de México, Ciudad de México Oxio A tiempo completoOxio is a pioneering telecom-as-a-service (TaaS) platform that democratizes telecom and makes it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their customers' needs.We combine multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern...
-
Operations Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Indie Campers A tiempo completoIndie Campers Operations Support Agent RoleWe are looking for a highly skilled and motivated Operations Support Specialist to join our team at Indie Campers. As an Operations Support Specialist, you will be responsible for engaging with our internal operational teams across the United States, Canada, Australia, and New Zealand.Your primary duties will...