Telecom Operations Director

hace 4 días


Ciudad de México, Ciudad de México ng-voice GmbH A tiempo completo
About us

ng-voice GmbH is a pioneering company in software-based mobile networks, combining DevOps with telecommunications expertise. We are dedicated to creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

We are seeking a highly skilled Telecom Operations Director to join our technical leadership team. As the head of operations and support, you will play a key role in building and hardening our support processes, including defining Service Level Agreements (SLAs), implementing best practices, and ensuring that our IMS installations are reliable, scalable, and deliver superior performance.

Main Responsibilities:
  • Growing and Leading the ng-voice Operations and Support Team
    • Establish an agile operations and support team in a 24/7 environment.
    • Develop recruitment plans and hire team members as the company grows.
    • Translate SLAs into end-to-end operational procedures to ensure SLA compliance.
    • Track and report on key performance indicators (KPIs) such as uptime, support resolution times, and customer satisfaction.
  • Overseeing Network Operations Management
    • Ensure the operation of IMS platforms, guaranteeing high availability, performance, and security.
    • Manage network monitoring systems, proactively identifying issues before they impact service.
  • Coordinating Incident and Problem Management
    • Lead the incident response process, ensuring timely detection, analysis, and resolution of service issues.

In this role, you will work closely with our engineering team and clients to resolve issues in real-time. You will also have the opportunity to contribute to the development of our support portal and knowledge base to enable self-service for clients.

Our ideal candidate has proven experience in setting up and managing Network Operations Centers (NOC) or support teams, along with expertise in incident management, network monitoring, and troubleshooting telecom systems. They should be able to design and implement support processes from the ground up, possess strong problem-solving skills, and be able to work in a fast-paced, high-pressure environment.

We offer a competitive salary of approximately €80,000 - €120,000 per year, depending on experience. Our benefits package includes flexible working arrangements, a home office budget, mobility benefit, fitness benefit, language class benefit, and wellness benefit. We prioritize work-life balance and are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry.



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