Customer Service and Sales Coordinator
hace 23 horas
Job Description
The Customer Service and Sales Coordinator plays a crucial role in ensuring exceptional customer experiences for FedEx Express Latin America and Caribbean Division. This position involves coordinating front-line operations, providing administrative support, and delivering top-notch customer service.
Key Responsibilities:
- Cultivate strong relationships with customers to identify new business opportunities and improve existing accounts
- Manage cash handling responsibilities, including counting, securing, and verifying cash transactions
- Process shipments efficiently, ensuring accuracy and timeliness
- Perform data entry tasks, maintain records, and reconcile discrepancies
- Support branch operations, maintaining a clean work environment and adhering to company policies
- Develop and implement sales strategies to achieve sales objectives
Requirements and Qualifications:
- Degree: High School or equivalent
- Language: Proficiency in English
- Experience: 2 years of customer service experience, preferably in a sales-focused environment
- Skills:
- Lifting up to 75 lbs and maneuvering packages weighing up to 150 lbs with proper equipment
- Accuracy and attention to detail
- Planning and organizing skills
- Interpersonal and problem-solving skills
- Ability to interpret customer instructions and translate them into actual requirements
- Proficiency in using technology, including scanners, printers, and intranet
- Basic computer literacy and office skills
- Good communication and human relations skills
- Clear and articulate speaking voice
Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience
About Us:
FedEx Express Latin America and Caribbean Division is a world-class company recognized for its innovative approach and commitment to excellence. We strive to create a workplace that values diversity, inclusion, and social responsibility.
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