Customer Service and Sales Coordinator

hace 23 horas


Salamanca, Guanajuato, México Fedex Express Lac A tiempo completo

Job Description

The Customer Service and Sales Coordinator plays a crucial role in ensuring exceptional customer experiences for FedEx Express Latin America and Caribbean Division. This position involves coordinating front-line operations, providing administrative support, and delivering top-notch customer service.

Key Responsibilities:

  • Cultivate strong relationships with customers to identify new business opportunities and improve existing accounts
  • Manage cash handling responsibilities, including counting, securing, and verifying cash transactions
  • Process shipments efficiently, ensuring accuracy and timeliness
  • Perform data entry tasks, maintain records, and reconcile discrepancies
  • Support branch operations, maintaining a clean work environment and adhering to company policies
  • Develop and implement sales strategies to achieve sales objectives

Requirements and Qualifications:

  • Degree: High School or equivalent
  • Language: Proficiency in English
  • Experience: 2 years of customer service experience, preferably in a sales-focused environment
  • Skills:
    • Lifting up to 75 lbs and maneuvering packages weighing up to 150 lbs with proper equipment
    • Accuracy and attention to detail
    • Planning and organizing skills
    • Interpersonal and problem-solving skills
    • Ability to interpret customer instructions and translate them into actual requirements
    • Proficiency in using technology, including scanners, printers, and intranet
    • Basic computer literacy and office skills
    • Good communication and human relations skills
    • Clear and articulate speaking voice

Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience

About Us:

FedEx Express Latin America and Caribbean Division is a world-class company recognized for its innovative approach and commitment to excellence. We strive to create a workplace that values diversity, inclusion, and social responsibility.



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