Customer Service Coordinator

hace 2 semanas


Yucatán, México Dupont A tiempo completo

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DuPont. As a key member of our organization, you will play a vital role in delivering exceptional service to our internal and external stakeholders.

Job Description

The Customer Service Representative is responsible for managing the order management process from initial order entry to product delivery. This includes interfacing with customers and multiple business and functional partners to ensure timely and accurate delivery of products.

Key Responsibilities:
  • Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand, order entry, guiding and leading the activities of the order process, and maintaining customer master data information.
  • Demonstrate Proficiency in Utilizing Necessary Software and Technology: Ability to manage work processes through various systems and technology, including SAP-ECC and SalesForce. High degree of systems knowledge and understanding is required.
  • Order Entry: Utilizing SAP for accurate and time placement of customer orders or eBusiness order entry. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance.
  • Problem Solver: Makes recommendations to leverage DuPont resources and capital to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections, leads conflict resolution, and reaches win-win agreements.
  • Controls and Compliance: Understands and supports both internal and external audit requirements as it relates to customer service activities.

This position requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply.


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