Digital Operations Manager

hace 1 mes

Yucatán, México Toshiba Global Commerce Solutions A tiempo completo
Job Overview

We are seeking an experienced Digital Operations Manager to join our team at Toshiba Global Commerce Solutions.

About the Role

The Digital Operations Manager will be responsible for leading and managing daily operations, ensuring seamless delivery of services to meet customer Service Level Agreements (SLAs). This role requires strong leadership skills, attention to detail, and excellent communication abilities.

Main Responsibilities:

  • Lead and manage a small team of entry-level or junior team members, providing guidance, training, and coaching as needed.
  • Plan and maintain work and project schedules, including updating trips in Oracle, vacation requests, and team calendars.
  • Organize and coordinate team member inventories, ensuring compliance with company policies.
  • Develop and implement action plans to improve efficiency and meet customer SLAs.
  • Perform other related duties as assigned.
Requirements and Qualifications

To be successful in this role, you must have:

  • A High School Diploma with +4 years of related experience, and IT/Technical degree or certificate preferred.
  • Strong organization and attention to detail.
  • Good written and oral communication skills.
  • Experience reviewing billable reports and ensuring documents are properly flagged.
  • Ability to multitask, prioritize assignments, and work independently.
  • Working knowledge of project management.
Preferred Skills

Retail project management experience.

What We Offer

As a valued member of our team, you will receive:

  • Hired directly by Toshiba and 100% under payroll.
  • Benefits of the law (IMSS, INFONAVIT, vacation bonus).
  • 30 days of Christmas Bonus.
  • Major medical expenses insurance with dental and visual coverage (for the employee and direct family members).
  • Minor medical expenses insurance.
  • Life insurance.
  • Saving fund.
  • Grocery coupons.
  • Pension plan.
  • 12 days of vacation plus 6 floating days.
Salary: $20,000.00 - $27,000.00 per month

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