Account Maintenance Specialist

hace 4 semanas


Ciudad de México, Ciudad de México SpotOn A tiempo completo

At SpotOn, we strive to provide seamless payment and software technology solutions to restaurants and small businesses. Our team of passionate individuals is dedicated to helping local businesses succeed.


As a key member of our customer service team, you will play a crucial role in resolving Account and Dashboard issues for our clients. Your primary responsibility will be to manage billing clarifications while providing exceptional customer service.


Responsibilities:



  • Respond to customer inquiries and resolve their doubts through various communication channels.
  • Provide accurate and effective solutions to problems, complaints, and inquiries from customers and team members.
  • Accurately document all customer interactions and transactions in our database system.
  • Meet and/or exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
  • Maintain knowledge of SpotOn products, services, and policies.
  • Perform other duties as assigned by supervisor or manager.

Requirements:



  • Advanced English language skills.
  • 1-3 years of experience working in a customer service environment.
  • Experience in banking, finance, payments, or related customer service industries.
  • Excellent customer relationship skills and a passion for achieving goals.
  • Knowledge and experience in troubleshooting.
  • Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
  • Excellent verbal and written communication skills to manage internal and external relationships.
  • Ability to establish lasting relationships with clients and colleagues.
  • High school diploma or equivalent (minimum).
  • It is valued to have completed university or technical studies.

Benefits:



  • Competitive base salary.
  • Performance bonus.
  • Food vouchers.
  • Law benefits.
  • SGMM.
  • Visual Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Two days off per week.
  • Total Pass (gym).
  • Development & career plan.

At SpotOn, we are committed to creating a positive and inclusive work environment. We are an equal employment opportunity employer and welcome applicants from diverse backgrounds.


We look forward to reviewing your application and discussing this opportunity further.


SpotOn is an e-verify company.



  • Ciudad de México, Ciudad de México SpotOn A tiempo completo

    TITLEWe're seeking a highly skilled Account Maintenance Specialist to join our customer service team at SpotOn. In this role, you will be responsible for providing excellent customer service, resolving account and dashboard issues, and maintaining a high level of knowledge about our products and services.RESPONSIBILITIESRespond to customer inquiries and...


  • Ciudad de México, Ciudad de México Niagara Bottling A tiempo completo

    Job SummaryWe are seeking a skilled Maintenance Operations Specialist to join our team at Niagara Bottling. This is a fantastic opportunity for someone looking to develop their career in preventive maintenance and contribute to the success of our organization.About UsNiagara Bottling is a leading provider of bottled water, with a commitment to providing...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    OverviewThe Ops Support Specialist 4 is an entry-level position that provides operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Are you a skilled maintenance professional looking for a new challenge?We are seeking a talented Construction Maintenance Specialist to join our team at the Solaz, a Luxury Collection Resort in Los Cabos, Mexico.**Job Overview:**This is a full-time position that requires a strong background in construction and maintenance. As a Construction Maintenance...


  • Ciudad de México, Ciudad de México American Airlines A tiempo completo

    Explore a World of PossibilitiesAre you ready to embark on an exciting journey, combining your technical expertise with the thrill of travel? As an Aircraft Maintenance Specialist at American Airlines, you'll be part of a dynamic team that keeps the largest airline in the world running smoothly.Job DescriptionWe're looking for a skilled and dedicated...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a skilled Landscaping Grounds Maintenance Specialist to join our team at Solaz, a Luxury Collection Resort in Los Cabos. As a key member of our grounds maintenance team, you will be responsible for ensuring the resort's outdoor spaces are visually appealing and well-maintained.


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a skilled Grounds Maintenance Specialist to join our team at Marriott International, Inc.This role is a full-time position located at Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico.


  • Ciudad de México, Ciudad de México Borgwarner A tiempo completo

    Key ResponsibilitiesAs a Mold Maintenance Specialist, you will be responsible for performing preventive maintenance on moldeadoras and molds, ensuring they are in optimal working condition.You will also be responsible for carrying out corrective maintenance on molding machines and molds, quickly resolving any issues that may arise.In addition, you will be...


  • Ciudad de México, Ciudad de México Alstom A tiempo completo

    OverviewAlstom, a leader in transport networks and mobility solutions, is seeking an experienced Signal Systems Maintenance Specialist to join their team. This role will play a crucial part in ensuring the smooth operation of Alstom's Rolling Stock, Track systems (Signaling & Communication), and Maintenance facilities.About the RoleThe successful candidate...


  • Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo

    Job OverviewWestcon Mexico, S.A. de C.V. is seeking a talented Key Account Growth Specialist to drive business growth and profitability through strategic planning and execution.


  • Ciudad de México, Ciudad de México Job Bridge Global A tiempo completo

    Job OverviewJob Bridge Global seeks an experienced Industrial Machinery Maintenance Specialist to join our team. This is a hands-on role that requires a strong mechanical engineering background and excellent problem-solving skills.

  • Account Maintenance

    hace 1 mes


    Ciudad de México, Ciudad de México SpotOn A tiempo completo

    Account Maintenance & Dashboard RepresentativeAt SpotOn, we're committed to providing exceptional customer service and support to our customers. As an Account Maintenance & Dashboard Representative, you will play a critical role in ensuring that our customers have a seamless experience with our products and services.Responsibilities:Respond to customer...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Property Maintenance SpecialistAbout Sagan:Sagan is a global platform connecting top executives, founders, and CEOs with international talent.Company Overview:Sagan represents a leading real estate company providing exceptional property management services. We take pride in efficient maintenance coordination, timely service, and excellent...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a detail-oriented and customer-focused Public Areas Maintenance Specialist to join our team at Marriott International, Inc.This role is responsible for ensuring the cleanliness and maintenance of public areas, including restrooms, showers, glass surfaces, floor surfaces, and other high-touch points.The successful candidate will be...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are seeking a skilled Facilities Maintenance Specialist to join our team at Marriott International, Inc. in Veracruz, Mexico.The estimated salary for this position is approximately $40,000 - $60,000 per year, depending on experience and qualifications.Job Description:This role involves responding to guest repair requests, communicating with guests to...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Marriott International, Inc is a leading hospitality company seeking a skilled Maintenance Equipment Specialist to join our team. This role plays a crucial part in ensuring the smooth operation of our facilities.About the Role:We are looking for an experienced and detail-oriented individual who can perform routine maintenance tasks on equipment, including...


  • Ciudad de México, Ciudad de México Wabtec A tiempo completo

    Welcome to Wabtec Corporation, a global leader in providing innovative solutions for the rail industry. We are currently seeking a highly skilled Maintenance and Repair Specialist to join our team at our Guadalajara service center.Job OverviewThis is an exciting opportunity to work with a talented team of professionals who share your passion for delivering...


  • Ciudad de México, Ciudad de México Harman International A tiempo completo

    A Career at HARMANDiscover a workplace that values innovation, inclusivity and teamwork. At HARMAN, we make life better through technology.Job Summary:We are seeking an Electrical Maintenance Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our electrical systems.Key Responsibilities:Conduct regular...


  • Ciudad de México, Ciudad de México Blueground A tiempo completo

    At Blueground, our mission is to create a seamless living experience for our guests. To achieve this, we need a skilled Facilities Maintenance Specialist to join our team.We are driven by our core values: Time is our most valuable resource; Excellence is our standard; We Care deeply about our guests and colleagues; and Transparency builds trust and improves...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Electrical Maintenance Specialist to join our team at Courtyard Mazatlan Beach Resort. As an essential member of our maintenance team, you will be responsible for ensuring the smooth operation of our electrical systems, including preventive maintenance, repairs, and troubleshooting.ResponsibilitiesPerform routine...