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Real Time Management Specialist

hace 2 meses

Guadalajara, Jalisco, México Fair Trade Outsourcing A tiempo completo

We are a multinational company with global operations, providing business process outsourcing services to clients worldwide. Our offices are strategically located in key regions, including Mexico, Ghana, the Philippines, and the United States.

**Job Title:** Real Time Manager (WFM)

**Job Summary:** We are seeking a highly skilled Real Time Manager to join our team at Fair Trade Outsourcing. As a key member of our operations team, you will be responsible for managing our real-time workforce management systems, ensuring seamless operations and delivering exceptional results.

**Key Responsibilities:**

  • Manage and optimize our real-time workforce management systems, including Avaya and Genesis portals.
  • Develop and implement intraday forecasting and scheduling strategies to meet business objectives.
  • Provide real-time monitoring and performance feedback to team members.
  • Manage incident management and shift handover processes to ensure smooth operations.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.

**Benefits:**

  • Competitive salary package ($15,000 base salary)
  • Food vouchers
  • Savings Fund
  • HMO (Insurance of major medical expenses)
  • 14 days of paid vacation
  • 13th month payment
  • Referral Program
  • Parking
  • Bi-weekly payment schedule

**Requirements:**

  • Strong command of the English language and excellent communication skills.
  • Availability to work a variety of schedules, including evenings and weekends.
  • Knowledge of workforce management systems and portals.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.