Incident Management Specialist

hace 3 semanas


Guadalajara, Jalisco, México flex A tiempo completo

At Flex, we're looking for a skilled professional to join our team as an Incident Management Specialist. This role is a key part of our IT service delivery team, responsible for ensuring that our business operations run smoothly and efficiently.

The ideal candidate will have a strong background in IT service management, with experience in incident management, problem management, and change management. They will be proficient in ServiceNow and have a solid understanding of ITIL practices.

As an Incident Management Specialist, you will be responsible for managing the end-to-end incident process, ensuring that all incidents are logged, prioritized, and resolved within agreed service levels. You will also be responsible for taking ownership of high-priority and escalated incidents, coordinating resources, and ensuring effective communication with stakeholders.

Key responsibilities include:

  • Managing the incident process, from identification to resolution
  • Utilizing ServiceNow to monitor, track, and report on incidents and trends
  • Escalation handling, including coordinating resources and communicating with stakeholders
  • Root cause analysis and implementation of corrective measures
  • Providing regular updates to internal and external stakeholders on incident status and resolution plans
  • Continuously reviewing and improving incident management processes to reduce the frequency and impact of incidents

We offer a competitive salary, life and medical insurance, Christmas bonus, food coupons, and a saving fund. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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