Incident Management Specialist
hace 3 semanas
At Flex, we're looking for a skilled professional to join our team as an Incident Management Specialist. This role is a key part of our IT service delivery team, responsible for ensuring that our business operations run smoothly and efficiently.
The ideal candidate will have a strong background in IT service management, with experience in incident management, problem management, and change management. They will be proficient in ServiceNow and have a solid understanding of ITIL practices.
As an Incident Management Specialist, you will be responsible for managing the end-to-end incident process, ensuring that all incidents are logged, prioritized, and resolved within agreed service levels. You will also be responsible for taking ownership of high-priority and escalated incidents, coordinating resources, and ensuring effective communication with stakeholders.
Key responsibilities include:
- Managing the incident process, from identification to resolution
- Utilizing ServiceNow to monitor, track, and report on incidents and trends
- Escalation handling, including coordinating resources and communicating with stakeholders
- Root cause analysis and implementation of corrective measures
- Providing regular updates to internal and external stakeholders on incident status and resolution plans
- Continuously reviewing and improving incident management processes to reduce the frequency and impact of incidents
We offer a competitive salary, life and medical insurance, Christmas bonus, food coupons, and a saving fund. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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