Empleos actuales relacionados con Contact Center Operations Manager - Veracruz, Veracruz-Llave - Universal Language Service, Inc

  • Plant Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Job SummaryThe Plant Manager is responsible for the overall management of plant operations, ensuring efficient and effective production, product quality, workplace safety, and continuous process improvement. This role is critical in aligning plant operations with company goals and objectives.Key Responsibilities• Oversee the daily operations of the plant,...

  • Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team in Veracruz, Mexico. As a key member of our Amazon Logistics team, you will be responsible for the day-to-day management of our delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.As a Shift Operations...

  • Operationeel District Manager Sigma Service Center

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Ppg México A tiempo completo

    Vacature: Operationeel District Manager Sigma Service Center NL (PPG-Sigma Coatings)Ben jij een leider met een passie voor operationele processen en sales? Wil jij ervoor zorgen dat het prachtige merk Sigma Coatings het iedere dag een beetje beter doet?Als Operationeel District Manager (ODM) bij PPG, voor het merk Sigma Coatings, ben je verantwoordelijk voor...

  • Operationeel District Manager Sigma Service Center NL

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Ppg México A tiempo completo

    Vacature: Operationeel District Manager Sigma Service Center NLBen jij een leider met een passie voor operationele processen en sales? Wil jij ervoor zorgen dat het prachtige merk Sigma Coatings het iedere dag een beetje beter doet? Dan hebben wij een uitdagende functie voor jou als Operationeel District Manager (ODM) bij ons binnen PPG, voor het merk Sigma...

  • Plant Operations Manager

    hace 1 mes

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Job SummaryThe Plant Manager is responsible for the overall management of plant operations, ensuring efficient and effective production, product quality, workplace safety, and continuous process improvement. This role is critical in aligning plant operations with company goals and objectives.Key ResponsibilitiesDevelop and implement production plans to meet...

  • Operations Manager Senior

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Recruiters And Hr Advisors Latam A tiempo completo

    Job Title: Operations Manager SeniorRecruiters and HR Advisors LATAM is seeking a highly skilled Operations Manager Senior to join our team in Tlahuac, Mexico. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.Key...

  • plant operations manager

    hace 1 semana

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Job SummaryOur client is seeking a Plant Manager to oversee plant operations, ensuring efficient production, product quality, and workplace safety.ResponsibilitiesManage plant operations to align with company goals and objectives.Develop and implement process improvements to increase efficiency and productivity.Ensure compliance with industry standards and...

  • Senior Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Recruiters And Hr Advisors Latam A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at Recruiters and HR Advisors LATAM. The ideal candidate will have a proven track record of managing hotel operations, recruiting, and training staff.Key ResponsibilitiesInterview, select, train, schedule, coach, and support associates to ensure they meet established brand...

  • Plant Operations Director

    hace 2 semanas

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Plant Manager RoleThe Plant Manager is responsible for overseeing the comprehensive management of plant operations, ensuring efficient and effective production, product quality, and workplace safety. This role is critical in aligning plant operations with company goals and objectives.Key ResponsibilitiesManage and motivate a diverse team to achieve...

  • Senior Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    As a Senior Operations Manager at Amazon, you will be responsible for leading a team of Process Assistants and Delivery Service Providers in the day-to-day management of the delivery station. Your key areas of focus will be safety, service quality, customer experience, and productivity of your department.**Key Responsibilities:** Review operational forecasts...

  • Senior Research Operations Program Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Zillow A tiempo completo

    About the RoleThe Senior Research Operations Program Manager will play a critical role in developing and implementing researcher enablement programs to help the team achieve their best work. This includes recruiting participants for research studies, managing internal recruiting panels, and collaborating with cross-functional groups to produce results.This...

  • Senior Research Operations Program Manager

    hace 2 semanas

    Veracruz, Veracruz-Llave, México Zillow A tiempo completo

    About the RoleAt Zillow, we're reimagining real estate to make it easier to unlock life's next chapter. As a Senior Research Operations Program Manager, you'll play a critical role in helping us achieve this vision. This is a unique opportunity to join our Research Operations team, where you'll be responsible for developing and implementing researcher...

  • Logistics Operations Manager

    hace 2 semanas

    Veracruz, Veracruz-Llave, México Goodyear Dunlop Tires Germany Gmbh A tiempo completo

    Job Summary:We are seeking a highly skilled Logistics Operations Manager to join our team at Goodyear Dunlop Tires Germany Gmbh. As a key member of our operations team, you will be responsible for coordinating warehouse operations, raw material planning, and import and export operations to optimize workflow and operational efficiency.Key...

  • Plant Operations Director

    hace 1 mes

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Plant Manager Job DescriptionThe Plant Manager is responsible for overseeing the comprehensive management of plant operations, ensuring efficient and effective production, product quality, workplace safety, and continuous process improvement. This role is critical in aligning plant operations with company goals and objectives.Key Responsibilities:Manage and...

  • Financial Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Smiths Group Plc A tiempo completo

    Job SummaryThis role provides dedicated financial support to Mexico Operations, reporting to the Global Customer Operations Finance Controller. The individual is expected to contribute fully to the management of Mexico Operation's manufacturing and assembly activities, including financial planning and maintaining strong financial controls for capital...

  • Plant Operations Director

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    Plant Manager Job DescriptionThe Plant Manager is responsible for overseeing the comprehensive management of plant operations, ensuring efficient and effective production, product quality, workplace safety, and continuous process improvement. This role is critical in aligning plant operations with company goals and objectives.Key Responsibilities:Manage and...

  • Senior Research Operations Program Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Zillow A tiempo completo

    About the RoleZillow is seeking a highly skilled Senior Research Operations Program Manager to join our Research Operations team. As a key member of our team, you will be responsible for developing and implementing researcher enablement programs, helping everyone on the team do the best work of their careers through impact, scale, and efficiencies.Key...

  • Plant Operations Director

    hace 2 semanas

    Veracruz, Veracruz-Llave, México Michael Page A tiempo completo

    The Plant Manager is responsible for the comprehensive management of plant operations, ensuring efficient and effective production, product quality, workplace safety, and continuous process improvement. This role is critical in aligning plant operations with company goals and objectives.Key ResponsibilitiesManage and oversee plant operations to ensure...

  • Senior Research Operations Program Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Zillow A tiempo completo

    About the RoleThe Senior Research Operations Program Manager will play a critical role in developing and implementing researcher enablement programs, driving operational excellence, and collaborating with cross-functional teams to deliver business improvements. This role will be responsible for recruiting participant sourcing processes, user list management,...

  • Accounting Operations Manager

    hace 3 semanas

    Veracruz, Veracruz-Llave, México Guerbet A tiempo completo

    Job Title: General Accounting LeadAbout the Role: We are seeking a highly skilled General Accounting Lead to join our team at Guerbet. As a key member of our financial operations team, you will be responsible for leading and managing our accounting processes, ensuring accuracy, and compliance with financial regulations.Key Responsibilities:Lead and manage a...

Contact Center Operations Manager

hace 2 meses

Veracruz, Veracruz-Llave, México Universal Language Service, Inc A tiempo completo
About the Role

Universal Language Service, Inc. is seeking a highly skilled Contact Center Operations Manager to oversee the day-to-day operations of our contact center, scheduling department, internal ASL team, and remote interpreter services team. As a key member of our leadership team, you will be responsible for ensuring the contact center meets all customer service KPI goals, including service level commitments through the management of employee retention and workforce management best practices.

Key Responsibilities
  1. Manage 24/7 oversight of OPI/VRI interpreter services team.
  2. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  3. Monitor service calls to observe staff demeanor, accuracy, and conformity to company policies; provide feedback as needed.
  4. Monitor and analyze productivity of Contact Center staff; generate reports based on analysis of KPIs.
  5. Ensure contract SLA's are communicated to the contact center team and being met monthly, quarterly, and annually.
  6. Maintain collaboration with Contract Manager for HCA, DSHS, and DCYF, to ensure the Contact Center is fulfilling contract expectations.
  7. Identify and resolve problems; prepare documents, and complete action plans; execute process improvement and quality assurance programs.
  8. Prepare Contact Center performance reports by collecting, analyzing, and summarizing data and trends.
  9. Produce daily reports for leadership team to update on daily, weekly, and monthly tasks accomplished and planned.
  10. In collaboration with the senior management team, meet Contact Center financial objectives by estimating requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions.
  11. Develop a continuous improvement strategy. Utilize metrics to create accountability for each sub-division focused on cost reduction and efficiency improvement.
  12. Develop knowledge of using phone system and contact center communications solutions.
  13. Develop knowledge on using Salesforce platform to produce reports, set up dashboards, etc.
  14. Work closely with Contact Center Operations team (team leads) to ensure all operational, administrative, and compliance functions within the company are being properly executed in accordance with regulatory-based best practices.
  15. In collaboration with the senior management team, plan, develop, organize, write, and edit operational procedures, manuals, knowledge base, employees' tests and quizzes, produce tutorials to help end-users use a variety of portals and applications.
  16. Handle escalated incidents with interpreters and/or customers regarding employee and contractor performance.
  17. Provide leadership, communication, and coaching to employees; cultivate a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
  18. Ensure that company operations comply with federal, state, local, and/or company policies and regulations.
  19. Serve as backup for Help Desk in troubleshooting basic phone equipment settings.
  20. Respond to calls from after-hours staff to address concerns requiring urgent attention.
  21. Demonstrate exemplary discipline and work ethic for fellow employees and subordinates.
  22. Accomplish Contact Center human resource objectives by participating with HR in recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administer scheduling systems; communicate job expectations; plan, monitor, appraise, and review job contributions; recommend compensation actions; enforce policies and procedures; staff shifts schedule and capacity planning for 24/7/365 Contact Center; monitor staff's attendance and punctuality.
  23. Participate in meetings as a subject matter expert, as needed.
  24. Maintain professional and technical knowledge by tracking emerging trends in Contact Center operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
  25. Attend meetings with leadership team and with other department managers to discuss news, events, policy changes, campaigns, and other such topics to make sure everyone is on the same page.
  26. Stay up to date on industry regulations, trends, and technology.
  27. Other special projects and assignments, as required.
Requirements
  1. Bachelor's degree (B. A.) or equivalent, three to five years related experience, or equivalent combination of education and experience.
  2. Basic competence in duties and tasks of supervised employees.
  3. Strong organizational, problem-solving, and analytical skills.
  4. Ability to manage priorities and workflow.
  5. Excellent customer service and interpersonal skills.
  6. Demonstrated ability to supervise and motivate subordinates.
  7. Good judgement with the ability to make timely and sound decisions.
  8. Creative, flexible, and innovative team player.
  9. Commitment to excellence and high standards.
  10. Excellent written and verbal communication skills.
  11. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  12. Proficient on Microsoft 365 Office.
  13. Previous experience working in the language services industry managing operational teams preferred.
Equal Opportunity Employer

Universal Language Service, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.