Technical Support Manager I
hace 4 semanas
**About Avaya**
At Avaya, we empower businesses to deliver exceptional customer experiences. Our cutting-edge solutions are designed to transform the way organizations interact with their customers, driving business momentum and growth. As a Technical Support Manager, you will play a critical role in ensuring our customers receive unparalleled support and service.
**Your Key Responsibilities**
Establish strong relationships with clients to understand their unique needs and challenges.
Drive technical issues to resolution through effective collaboration with technical teams.
Act as a customer advocate, providing escalation support and ensuring service level agreement compliance.
Maintain awareness of all customer projects and changes, ensuring seamless execution and delivery.
Lead critical client escalations, conduct customer briefings, and provide technical guidance and support.
**Requirements and Qualifications**
We are seeking an experienced ITIL process expert with a strong background in technical support and customer-facing roles. Your expertise in Avaya platforms and capabilities, as well as your ability to work across organizational boundaries, will be invaluable in driving resolution and delivering exceptional results.
**Key Skills and Experience**
At least 10 years of hands-on technical experience with Avaya Unified Communications products.
Strong understanding of ITIL and ITSM principles, with a focus on customer service and technical support.
Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
**What We Offer**
At Avaya, we are committed to providing a dynamic and supportive work environment, with opportunities for growth and development. Our comprehensive benefits package includes health insurance, wellness programs, and a generous time-off policy. We also offer access to on-demand learning platforms and opportunities for cultural immersion and professional growth.
**Join Our Team**
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