Technical Support Manager I

hace 4 semanas


Xico, México Avaya A tiempo completo

**About Avaya**

At Avaya, we empower businesses to deliver exceptional customer experiences. Our cutting-edge solutions are designed to transform the way organizations interact with their customers, driving business momentum and growth. As a Technical Support Manager, you will play a critical role in ensuring our customers receive unparalleled support and service.

**Your Key Responsibilities**

Establish strong relationships with clients to understand their unique needs and challenges.

Drive technical issues to resolution through effective collaboration with technical teams.

Act as a customer advocate, providing escalation support and ensuring service level agreement compliance.

Maintain awareness of all customer projects and changes, ensuring seamless execution and delivery.

Lead critical client escalations, conduct customer briefings, and provide technical guidance and support.

**Requirements and Qualifications**

We are seeking an experienced ITIL process expert with a strong background in technical support and customer-facing roles. Your expertise in Avaya platforms and capabilities, as well as your ability to work across organizational boundaries, will be invaluable in driving resolution and delivering exceptional results.

**Key Skills and Experience**

At least 10 years of hands-on technical experience with Avaya Unified Communications products.

Strong understanding of ITIL and ITSM principles, with a focus on customer service and technical support.

Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

**What We Offer**

At Avaya, we are committed to providing a dynamic and supportive work environment, with opportunities for growth and development. Our comprehensive benefits package includes health insurance, wellness programs, and a generous time-off policy. We also offer access to on-demand learning platforms and opportunities for cultural immersion and professional growth.

**Join Our Team**


  • Technical Support Manager

    hace 3 semanas


    Xico, México Gigamon A tiempo completo

    About the RoleWe are seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to Gigamon end users and partners.Key ResponsibilitiesManage support teams in Mexico, providing 24/7/365 support to global customers and partners.Ensure a best-in-class customer experience through consistent...


  • Xico, México Avaya A tiempo completo

    About AvayaAvaya empowers businesses to deliver exceptional customer experiences by providing innovative solutions for their most important ambitions and challenges. With a global presence, organizations trust Avaya to power immersive, personalized, and unforgettable customer experiences that drive business momentum.Job OverviewThis role is part of our team...

  • Technical Account Manager

    hace 4 semanas


    Xico, México Cisco Systems, Inc. A tiempo completo

    Job Title: Technical Account ManagerAt Cisco Systems, Inc., we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing proactive support to our premium support accounts, ensuring a seamless customer experience.Key Responsibilities:Support break-fix issues with customers,...

  • Technical Support Leader

    hace 4 semanas


    Xico, México Gigamon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Manager to lead our team of Technical Support Engineers in providing exceptional post-sales support to our end users and partners. This role is based in Mexico City and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Your Key...


  • Xico, México Gigamon A tiempo completo

    About the RoleGigamon is seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to our end users and partners.Key ResponsibilitiesManage support teams in Mexico, providing 24/7/365 support to global customers and partners.Ensure a best-in-class customer experience through consistent...


  • Xico, México Tevapharm A tiempo completo

    About the RoleTevapharm is seeking an experienced Senior Technical Support Manager to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva.Key ResponsibilitiesAs a Senior Technical Support Manager, you will be responsible for managing and leading a team of agents and subject matter experts...


  • Xico, México Citi A tiempo completo

    **Job Overview**Citi is seeking a highly skilled Sr. Application Support to join our team. As a key member of our Application Support group, you will be responsible for providing technical and business support to users of our applications.Responsibilities:Technical Support: Provide technical support to users of our applications, including troubleshooting and...


  • Xico, México Amazon A tiempo completo

    Cloud Technical Account ManagerAre you passionate about helping customers achieve their goals in the cloud? Do you have a strong technical background and excellent communication skills? We're looking for a Cloud Technical Account Manager to join our team at Amazon Web Services (AWS). As a Cloud Technical Account Manager, you will be the primary point of...

  • Mobile IT Support Manager

    hace 4 semanas


    Xico, México Celanese International Corporation A tiempo completo

    Job Summary:The Mobile IT Support Manager will be responsible for the technical support and management of mobile device security policies and Intune platform implementation. This involves configuration, management, and technical implementation of security policies for Company and BYOD devices. Additionally, the role requires alignment of business...


  • Xico, México Compucom A tiempo completo

    Company Overview:At CompuCom, we are committed to providing equal employment opportunities in all our practices. Our goal is to create a diverse and inclusive work environment where everyone feels valued and respected.Salary:We offer a competitive salary of $12,000 MXN monthly, which provides a comfortable living standard for our employees.Job Description:As...


  • Xico, México Time Doctor A tiempo completo

    About the RoleAs a Technical Support Specialist at Time Doctor, you will play a crucial role in providing exceptional technical assistance to our customers. Your responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction. This position demands a strong technical acumen, excellent...


  • Xico, México Salesforce A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Consulting Manager to join our team at Salesforce. As a key member of our delivery team, you will be responsible for leading our Technical Consultants in delivering large-scale Salesforce implementations.Key ResponsibilitiesLead a team of Technical Consultants in delivering technical work on...


  • Xico, México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support Analyst**About the Role**We are seeking a skilled Technical Support Analyst to join our global team in Mexico City, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products.The successful candidate will be responsible for accepting and investigating technical support issues...


  • Xico, México Philips A tiempo completo

    Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...


  • Xico, México Rad Data Communications, Ltd A tiempo completo

    **Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...


  • Xico, México Fortinet A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Engineer to join our team at Fortinet. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, including troubleshooting and resolving complex issues with our products.Key Responsibilities:Advanced troubleshooting on the full range of...


  • Xico, México Rackspace A tiempo completo

    Job OverviewAs a Technical Support Associate at Rackspace Technology, you will be the first point of contact for our customers, providing exceptional support and resolving their technical issues efficiently.


  • Xico, México Autoservicio Mecanico "Hnos Santillan" A tiempo completo

    Job Description: As a Technical Support Specialist at our company, you will be responsible for providing top-notch customer service and technical support to our clients. Your goal will be to resolve issues efficiently and effectively, ensuring a high level of satisfaction for our customers. Key Responsibilities: • Respond to customer inquiries and resolve...


  • Xico, México Cambridge University Press & Assessment A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our global team, responsible for investigating and resolving technical support issues on Cambridge University Press & Assessment digital products.In this varied role, you will be responsible for accepting and investigating technical support issues across hundreds of...


  • Xico, México Gigamon A tiempo completo

    We are looking for a seasoned Technical Support Manager to lead our team of Technical Support Engineers in providing top-notch post-sales support to Gigamon end users and partners. This role is based in Mexico City and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Main Responsibilities:Manage...