Account Manager, Enterprise
hace 7 días
About JumpCloud
JumpCloud is a leading provider of cloud-based identity and access management solutions. Our platform helps IT teams and Managed Service Providers (MSPs) centralize management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models.
About the Team
The Account Management team is responsible for building and maintaining strong relationships with current customers through understanding their needs and goals. The team drives world-class net revenue retention by ensuring that each of JumpCloud's direct paying customers has a path to deriving additional value from JumpCloud.
Key Responsibilities
- Expansion sales into existing accounts with strong forecast and funnel management process
- Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources
- Conduct data-driven conversations to cultivate new product pipeline and upsell opportunities
- Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers
- Understand customer use-cases and how they pair with JumpCloud's portfolio solutions in order to identify new cross-sale opportunities
- Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with JumpCloud
- Support customer retention efforts such as support ticket escalations, feature requests, conversations with product, and internal advocacy
Requirements
- 2 years+ managing and growing a portfolio of relationships with technical buyers
- History of top performance in sales and prior Account Management/BDR roles
- Basic understanding of security, identity and access management
- Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
- Prior pipeline generation and closing sales experience
- Managing a full sales process from demand to close for install base of customers
- Building strong, trusting relationships with customers and internal stakeholders
- Proven track record of performance (top 10-20% of company) in past sales positions
- Self-motivated, analytical, and entrepreneurial spirit balancing hunter sales instincts with nurturing, relationship building capabilities
- Comfortable working in a fast-paced, dynamic environment
- Highly organized, detail-oriented, and ability to multitask
Preferred Qualifications
- Bachelor's degree
- Experience working with identity and access management solutions
- Experience operating in a fast-paced hyper-growth environment
Why JumpCloud?
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.
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