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Order Management Specialist
hace 2 meses
Job Title: Order Management Representative
Job Summary:
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. We are seeking an experienced Order Management Representative to join our team and play a critical role in ensuring the timely and accurate processing of orders from our North and South America-based customers.
Key Responsibilities:
- Process purchase orders received from Arista's partners and end-customers, and produce commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics, including reviewing key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.
- Follow-up on customer-related issues, including processing RMA requests and ensuring that purchase orders from customers and partners include requisite product support for the switches on their orders.
- Maintain thorough and accurate installed customer base and service contract information, and collaborate with Sales team to understand any special customer issues and situations.
- Develop and maintain understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
- Clearly understand all product offerings, subscription, and renewal licensing models, and timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
Requirements:
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
- Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping customers.
- Must thrive in a results-driven environment.
- Excellent oral and written communication skills and strong computer proficiency.
- Strong command of English language. Additional languages would be an advantage but are not a requirement.
- Strong working knowledge of Microsoft Office applications and previous experience is desired.
- Ability to review and interpret contractual terms and conditions.
- Knowledge of shipping logistics and shipping terms for North & South America.
