Customer Service Representative

hace 2 meses


Santa Catarina, Nuevo León, México Carrier A tiempo completo

About Us

At Carrier, we're committed to creating solutions that matter for people and our planet. As a global leader in intelligent climate and energy solutions, we've been inventing new technologies and industries for generations.

We're looking for talented individuals to join our team and help us drive innovation forward.

About the Role

We're seeking a highly motivated Customer Service Representative to join our Charlotte, NC factory team. In this role, you'll be responsible for providing frontline customer support and communication to sales offices, customers, and factory Customer Service Reps.

You'll work closely with Schedulers, Planners, Supply Chain, and Logistics functions to facilitate order fulfillment and proactive customer communications of order status. Your goal will be to ensure on-time delivery and exceed customer expectations.

Key Responsibilities:

  • Interface and engage daily with key stakeholders to facilitate order fulfillment and customer communications.
  • Provide front-line customer support and communication to sales offices, customers, and factory Customer Service Reps.
  • Coordinate customer communications and serve as the Voice of Customer for Carrier's Charlotte, NC factory.
  • Interact daily with key Carrier customers, distributors, and direct sales offices, as well as Carrier factories, logistics, and product teams to continually improve upon the customer experience.
  • Track, set targets, and improve upon response times and response quality.
  • Act as main point of contact for order status escalations and key projects.

Requirements

To succeed in this role, you'll need:

  • A HS Diploma or GED with 5+ years of experience in Customer Service or an Associate's Degree with 3+ years of experience in Customer Service or a Bachelor's Degree.
  • Strong interpersonal skills and customer focus.
  • Experience within the HVAC or construction industry is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work in a dynamic environment and prioritize tasks effectively.

Benefits

We offer competitive benefits packages to attract and retain top talent. These include:

  • Health insurance to keep you and your loved ones healthy and happy.
  • Professional development opportunities to help you grow in your career.

Estimated Salary: $55,000 - $65,000 per year, depending on experience.



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