Customer Service and Relationship Specialist
hace 2 meses
We are seeking a highly skilled Customer Service and Relationship Specialist to join our team in Santa Catarina, N. L. as a remote hybrid worker. The ideal candidate will be responsible for providing exceptional customer service, managing customer relationships, and ensuring timely resolution of customer inquiries.
About the RoleThis is an indefinite-term position that offers a competitive salary range of $23,000.00 - $27,500.00 per month. The working hours are 8 hours per day, with flexible scheduling to accommodate your needs.
Key Responsibilities- Provide excellent customer service through phone, email, and other communication channels.
- Manage customer relationships, including conflict resolution and issue escalation.
- Collaborate with internal departments, such as supply chain and finance, to ensure seamless customer experience.
- Maintain accurate records and data in SalesForce and SAP platforms.
- Develop and implement effective solutions to resolve customer issues.
- Bachelor's degree in Business Administration or related field.
- At least 2 years of experience in customer service and sales.
- Advanced English language skills, both written and spoken.
This role offers a comprehensive benefits package, including:
- Sick leave days.
- Major medical expenses insurance.
- Life insurance.
- Additional vacation days or paid leave.
- Meal vouchers.
This is a remote hybrid position based in Santa Catarina, N. L. You will work from home most of the time, with occasional visits to our office.
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