Customer Service and Relationship Specialist

hace 2 meses


Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service and Relationship Specialist to join our team in Santa Catarina, N. L. as a remote hybrid worker. The ideal candidate will be responsible for providing exceptional customer service, managing customer relationships, and ensuring timely resolution of customer inquiries.

About the Role

This is an indefinite-term position that offers a competitive salary range of $23,000.00 - $27,500.00 per month. The working hours are 8 hours per day, with flexible scheduling to accommodate your needs.

Key Responsibilities
  1. Provide excellent customer service through phone, email, and other communication channels.
  2. Manage customer relationships, including conflict resolution and issue escalation.
  3. Collaborate with internal departments, such as supply chain and finance, to ensure seamless customer experience.
  4. Maintain accurate records and data in SalesForce and SAP platforms.
  5. Develop and implement effective solutions to resolve customer issues.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of experience in customer service and sales.
  • Advanced English language skills, both written and spoken.
Benefits

This role offers a comprehensive benefits package, including:

  • Sick leave days.
  • Major medical expenses insurance.
  • Life insurance.
  • Additional vacation days or paid leave.
  • Meal vouchers.
Location and Work Environment

This is a remote hybrid position based in Santa Catarina, N. L. You will work from home most of the time, with occasional visits to our office.



  • Santa Catarina, Nuevo León, México International Paper A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Liaison Specialist to join our team. This is a salaried full-time position that offers a competitive salary of $60,000 - $80,000 per year.Key ResponsibilitiesThe Customer Service Liaison Specialist will be responsible for communicating with customers, estimating and entering orders, and...


  • Santa Catarina, Nuevo León, México Psc Industries A tiempo completo

    **Job Overview**Psc Industries is a leading company in the industry, and we are seeking an experienced Customer Service Representative to join our team.**Estimated Salary:** $35,000 - $45,000 per year.**Key Responsibilities**The successful candidate will be responsible for providing exceptional customer service, handling day-to-day activities for specific...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About UsAt Carrier, we're committed to creating solutions that matter for people and our planet. As a global leader in intelligent climate and energy solutions, we've been inventing new technologies and industries for generations.We're looking for talented individuals to join our team and help us drive innovation forward.About the RoleWe're seeking a highly...


  • Santa Catarina, Nuevo León, México Caterpillar A tiempo completo

    We are seeking a skilled Transportation Procurement Specialist to join our team in the Product Support and Logistics Division at Caterpillar.Caterpillar is a global leader in heavy equipment manufacturing, dedicated to helping our customers build a better world. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.As a...


  • Santa Catarina, Nuevo León, México Servicios Comerciales Amazon M A tiempo completo

    Job SummaryWe are seeking a highly skilled Human Resources Specialist to join our team at Servicios Comerciales Amazon M. The ideal candidate will have a strong background in human resources, with experience in payroll systems, HRIS, and labor relations.About the RoleThis is a dynamic role that requires excellent communication and interpersonal skills. The...


  • Santa Catarina, Nuevo León, México Siemens Mobility A tiempo completo

    At Siemens Mobility, we're seeking a talented Supply Chain Operations Specialist to join our dynamic team. With a strong background in supply chain management, you'll be responsible for managing the entire order process from initiation to completion, ensuring exceptional customer service and operational excellence.We offer a competitive salary of $85,000 -...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About the RoleThis position involves leading market trends and demand analysis for annual market feedback. The successful candidate will develop standardized processes for customer reports and communication, manage customer service tools, analyze on-time delivery performance per customer, and monitor critical orders from a priority list.The ideal candidate...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    **About the Company**Carrier is an equal opportunity employer committed to a diverse and inclusive workplace.**Job Summary**We are seeking a skilled Materials Planning Specialist to join our team in Mexico. As a key member of our service parts production team, you will be responsible for executing the production plan and ensuring timely delivery of...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job SummaryWe are seeking a highly skilled HR Analyst and Operations Specialist to join our team at Carrier. This is an exciting opportunity for an experienced professional to contribute to the success of our organization by providing exceptional support in human resources operations.About UsCarrier is a leading provider of innovative solutions that drive...


  • Santa Catarina, Nuevo León, México Bosch Group A tiempo completo

    **Company Overview:**Bosch Group has been a leading innovator in the technology industry for over 130 years. Our products and services improve the quality of life of millions of people around the world. **Job Summary:**We are seeking a highly motivated and experienced Safety and Compliance Specialist to join our team at Robert Bosch México site. As a key...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job DescriptionCompany Overview:We are a leading global provider of intelligent climate and energy solutions. Our commitment to creating innovative products and services has driven our success in the industry.Estimated Salary: $120,000 - $150,000 per annumJob Summary:This role is responsible for leading a team of customer service professionals in providing...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Carrier is a global leader in intelligent climate and energy solutions, committed to creating innovative products that matter for people and our planet. We are seeking a talented Engineering Controls Specialist to join our team in Monterrey, Mexico.About the RoleThe Engineering Controls Specialist will play a key role in designing and optimizing control...


  • Santa Catarina, Nuevo León, México Coaching Efectivo A tiempo completo

    Overview: At Coaching Efectivo, we are committed to providing our employees with the best possible training and development opportunities. As a Strategic Training Development Specialist, you will play a crucial role in designing and delivering technical training programs that drive business growth and customer satisfaction.

  • HR Advisor

    hace 2 meses


    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    We are seeking an experienced HR Advisor to join our fast-paced Human Resources team in Mexico, serving employees, managers and HR colleagues for the Americas region.The ideal candidate will possess strong customer service skills, with a minimum of 1 year of experience in HR or customer service. Advanced English (Conversational) is required, as well as...


  • Santa Catarina, Nuevo León, México Caterpillar A tiempo completo

    Job SummaryWe are seeking a skilled International Trade Operations Specialist to join our team. This role will be responsible for ensuring the smooth import and export of Caterpillar shipments, resolving issues related to customs clearance, and providing excellent customer support.The ideal candidate will have strong analytical skills, excellent...


  • Santa Catarina, Nuevo León, México Todo Empanadas A tiempo completo

    Todo Empanadas es una empresa líder en el sector alimenticio con más de 10 años de experiencia en el mercado nacional. Buscamos un Recruiter and Selection Specialist para unirse a nuestro equipo.Descripción del puesto:El objetivo principal del Recruiter and Selection Specialist es reclutar y seleccionar personal operativo calificado para nuestras...


  • Santa Catarina, Nuevo León, México Psc Industries A tiempo completo

    Psc Industries seeks a seasoned Account Development Specialist to drive revenue growth and expand our customer base in North America.As an integral part of our Inside Sales team, you will be responsible for coordinating responses to Requests for Quote (RFQs) and Requests for Information (RFIs) with cross-functional teams and external stakeholders.You will...


  • Santa Catarina, Nuevo León, México Vertiv Co. A tiempo completo

    We are seeking a highly motivated Environmental Sustainability and Risk Management Specialist to join our team at Vertiv Co. in Mexico.As an Environmental Sustainability and Risk Management Specialist, you will play a key role in developing and maintaining safety and environmental programs, policies, and procedures to ensure ongoing compliance with local,...


  • Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Job SummaryWe are seeking a seasoned Talent Acquisition Innovation Specialist to join our Global TA Innovation team. This role will focus on delivering innovative recruitment solutions, driving project management excellence, and leading vendor partnerships.About the RoleThis is a full-time position that requires extensive experience in talent acquisition or...


  • Santa Catarina, Nuevo León, México Siemens Energy A tiempo completo

    Job OverviewThis position requires a highly skilled mechanical engineer to lead teams of field service engineers, technicians, and craft labor personnel in the installation, repair, maintenance, and troubleshooting of combustion turbines, steam turbines, and generators at customer sites.