IT Infrastructure Operations Manager

hace 23 horas

Xico, México Cognizant A tiempo completo

**Cognizant - A Great Place To Work**

We are one of the largest companies in the digital sector worldwide, promoting an inclusive culture where different perspectives are valued. We provide career growth and development opportunities for our employees.

As a key stakeholder for IT governance, you will be responsible for process compliance and IT Service Management globally for platform infrastructure.

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a technical expert in operations management.

**Job Responsibilities:**

  • Work on complex problems with other team members and independently solve difficult technology issues.
  • Demonstrate advanced tooling and techniques to other technical organizations throughout the company.
  • Deliver high-quality services to customers; manage capacity across delivery teams successfully scaling to meet customer demand.
  • Use new techniques, delivery experience, and business knowledge to drive the enforcement of existing SOPs and develop new, efficient delivery processes.
  • Work in a complex landscape and support simplifying process and technology designs, proposing and executing solutions to identified highly complex IT problems or process-driven agile approaches.
  • Execute services workflows and track operational metrics.
  • Collaborate to implement new capabilities delivering business outcomes in terms of speed to value as well as client satisfaction.

**Requirements:**

  • Bachelor's degree or equivalent experience.
  • Experience working with outsourced and remote delivery teams as a virtual team member.
  • Monitor and approve/manage SLAs and changes performed by vendors.
  • Experience in working with Service Now for handling INCs/RFCs/Tasks/Extracting Reports.
  • Must possess knowledge on On-Prem Networking concepts such as LAN/WAN/Load Balancer/Switches/Routers etc.
  • Knowledge on Palo Alto Firewalls configurations and troubleshooting.
  • Knowledge on Overall Network and Application setup for directing vendors on problem resolution.
  • Knowledge on AWS Cloud Infra concepts on Networking, VMs, Load Balancers, Monitoring etc.
  • 4+ years of relevant experience in IT Service Management, Operations, or relevant project work.
  • Ability to work in an agile and rapid-changing environment with high-quality deliverables.

**Benefits:**

We offer a highly competitive benefits and salary package, including:

  • An estimated salary of $120,000 per year.
  • Ongoing support and funding with training and development plans.
  • A dynamic and growing environment with opportunities for career growth and development.

**Why Choose Cognizant?**

Cognizant is committed to respecting human rights and building a better future by helping minds and the environment. We create conditions for everyone to thrive and do not discriminate based on any reason covered by law.

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