IT Infrastructure Specialist

hace 3 semanas

Xico, México Ecovadis A tiempo completo

**Job Summary**

Ecovadis is seeking a skilled IT Infrastructure Specialist to join our team in Mexico. As an IT Infrastructure Specialist, you will be responsible for providing high-quality, professional, and responsive support services to users across the business.

**Key Responsibilities**

  • Provide support and training to end-users on solutions managed and maintained by the IT department
  • Manage technical documentation and propose improvements
  • Be the technical referral for desktop support and other information systems
  • Install, test, and maintain corporate workstations and office peripherals
  • Troubleshoot system and network problems and solve hardware/software faults in line with guidelines and directives from the Network team
  • Patching network devices, workstations, and phones
  • Monitor WAN/LAN efficiency and take appropriate corrective actions
  • Ensure High-availability of office IT infrastructure
  • Assist in managing, monitoring, and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team
  • Use the IdP solution based on guidelines of Authorizations teams
  • Manage and Coordinate inventory, stock, and purchase of ICT equipment
  • Participate in infrastructure related projects
  • Propose enhancement to existing IT procedures
  • Reporting on infrastructure support and systems
  • Provide assistance for IT related projects
  • Assist internal and external teams for various audits, including Quality, Information Security, and Cyber Security audits. Liaise with suppliers as part of operational tasks

**Requirements**

  • Holder of a degree in Computer Science, Information Technology, or equivalent
  • ITIL v4 Foundation
  • At least 3 years of work experience in IT Support environment
  • Good knowledge and hands-on experience of Operating systems including Windows 10 and macOS. Knowledge and hands-on experience of Linux and Android is a plus
  • Technical certifications like A+, Network+, and Security+ are a plus
  • Knowledge of cloud technologies like Azure, AWS, GCP
  • Proficiency in Google Workspace/GSuite products/Microsoft Office suite
  • Knowledge and understanding of KPIs and SLAs
  • Excellent organization skills, ability to systematize and prioritize
  • Attentive focus on end-users and business goals, with ability to translate business needs into IT specifications
  • Strong communication skills - written and verbal
  • Fluency in English
  • Ability to prioritize tasks and strong problem-solving skills Versatile and multitasking

**What We Offer**

As an IT Infrastructure Specialist at Ecovadis, you will have opportunities to exchange and develop your skills within a multinational team, work in an autonomous way, and in an environment where your ideas are valued. You will also have access to interesting training, optional healthcare, life insurance, and a pension plan. We offer a philosophy of Flexi-time and home office, a competitive salary aligned with your experience, and a casual and very friendly environment.

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