Technical Infrastructure Support Specialist

hace 7 días


Monterrey, Nuevo León, México Endava A tiempo completo
About Endava

At Endava, we design and implement back-end services that ensure reliability, security, and scalability for all platform layers within our solutions.

Job Overview

We are seeking a skilled Technical Infrastructure Support Specialist to join our team. This role offers a competitive salary package of $85,000 - $110,000 per year, depending on experience, as well as opportunities for career growth and professional development.

Job Description

As a Technical Infrastructure Support Specialist at Endava, you will provide technical assistance and support to our infrastructure teams. Your primary responsibilities will include:

  • Maintaining Endava's IT infrastructure, ensuring smooth operation and troubleshooting hardware and software issues.
  • Providing onsite and remote desktop support for employees using Endava's IT assets and systems.
  • Managing IT hardware assets, including imaging and deploying Windows equipment using various tools.
  • Updating internal documentation and procedures to ensure accuracy and efficiency.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience with Windows 10/11 and MacOS (installation, operation, and troubleshooting).
  • Knowledge of networking concepts, principles, and troubleshooting skills.
  • Active Directory and Azure Active Directory knowledge.
  • Microsoft Office 365 administration knowledge.
  • Excellent customer service and interpersonal skills.
  • Excellent English communication skills (verbal and written).
Benefits

At Endava, we offer a range of benefits to support your career development and work-life balance, including:

  • Hybrid work and flexible working hours.
  • Employee assistance program.
  • Global internal wellbeing program.
  • Access to wellbeing apps.


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