Technical Support Specialist
hace 4 semanas
About the Role:
The Global Support Team at Epicor Software Mexico SA de CV is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and other communication channels.
Key Responsibilities:
- Provide technical support to customers via phone, email, and other communication channels.
- Engage with customers to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep customers informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.
Requirements:
- Proficiency in English (both written and spoken).
- Technical experience or ability to demonstrate technical aptitude.
- Credit Card hardware and processing experience preferred.
- Distribution knowledge a plus.
- Third party integration experience a plus.
- Detail oriented.
- Independent learner - Desire to dig in and learn in addition to provided training and support.
About Epicor:
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Lego A tiempo completo**Become a key player in our Global End-User Support team**We are seeking a highly motivated and experienced Technical Support Specialist to join our team at the LEGO Group. As a Technical Support Specialist, you will be responsible for providing expert technical support to our end-users, ensuring that they have the best possible experience with our business...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to resolve complex problems.Key ResponsibilitiesProvide technical support to...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Ecolab A tiempo completoJob Overview:We are seeking a skilled Technical Support Specialist to provide technical assistance to our customers. The ideal candidate will have a strong understanding of technical concepts and be able to communicate effectively with customers.Key Responsibilities:Provide technical support to customers via phone, email, or in-personIdentify and resolve...
-
Technical Support Specialist
hace 7 días
Monterrey, Nuevo León, México Kalasko A tiempo completoJob OverviewA highly skilled Technical Support Specialist is needed to join our team at Kalasko. This role will focus on addressing technical issues related to software implementation, function, and upgrades. The ideal candidate will have a strong background in software development and excellent communication skills.
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Dyopath Llc A tiempo completoTechnical Support SpecialistAt Dyopath LLC, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers and employees, addressing IT-related issues and problems. Your primary responsibilities will include responding to incoming phone calls, emails, and chat...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Ecolab A tiempo completoJob Overview: We are seeking a skilled Technical Support Specialist to provide technical support to our current customers. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving basic service support challenges in a safety-focused environment.Responsibilities:Provide technical support to customers via phone or...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Trane Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Trane Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance to dealers and customers on technical subjects in person or remotely.Key ResponsibilitiesProvide technical consultation to customers and dealersTrain...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Trane Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Trane Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance to dealers and customers on technical subjects in person or remotely.Key ResponsibilitiesProvide technical consultation to customers and dealersTrain...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Rego A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Rego. The ideal candidate will have experience in the laser cutting machine industry and be able to provide technical support to customers.Key Responsibilities:Install and commission laser cutting machines for customersProvide technical training, maintenance, and...
-
Technical Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Trane Technologies A tiempo completoAt Trane Technologies, we're looking for a highly skilled Technical Support Specialist to join our team.Key Responsibilities:Provide technical consulting to customers and dealers.Develop and deliver training programs for technicians.Audit dealer networks to ensure compliance and improvement.Identify new opportunities for dealer locations and support customer...
-
Technical Support Specialist
hace 4 días
Monterrey, Nuevo León, México Ecolab A tiempo completoJob OverviewEcolab is a global leader in water, hygiene, and energy technologies and services. Our purpose is to make a better world one mighty drop at a time.We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to current customers, ensuring their equipment is...
-
Technical Support Specialist
hace 7 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. This role is ideal for an individual with excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.About the Role:As a Technical Support Specialist, you will act as a product technical liaison...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Epicor A tiempo completoThe Role:We are seeking a highly skilled Technical Support Specialist to join our Global Support team at Epicor. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and fax.Key Responsibilities:Respond to client calls in a professional manner, providing appropriate solutions and...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. The successful candidate will be responsible for providing technical support to our global customer base, working closely with our functional and technical teams to resolve technical issues and drive solutions.Key ResponsibilitiesProvide technical support...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesAct as a technical liaison between support and...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Ntt Data A tiempo completoJob Title: L2 Support SpecialistWe are seeking a highly skilled L2 Support Specialist to join our team at NTT Data Services. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work effectively in a global environment.Key Responsibilities:Provide detailed analysis and resolution of L2 issuesContribute to...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Weir Group A tiempo completoJob Summary:We are seeking a skilled Technical Support Specialist to join our team at The Weir Group. As a key member of our IT Service Management function, you will play a vital role in delivering exceptional IT service experiences to our colleagues.Key Responsibilities:Provide operational day-to-day support for the build and run operations for end user...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Azka It Consulting A tiempo completo**About Azka It Consulting**We are a Mexican company that connects the best IT talent with Latin American and United States companies.We are looking for a skilled Technical Support Specialist to join our team.**Key Responsibilities**:Provide prompt and effective technical support to ensure timely resolution of issues.Debug code, analyze logs, and perform...
-
Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Epicor Software Mexico Sa De Cv A tiempo completoGlobal Technical Support RoleAs a Technical Support Specialist at Epicor Software Mexico S.A. de C.V., you will play a vital role in ensuring the success of our customers. Your primary function will be to provide technical support via phone, email, and fax, professionally handling client calls and offering effective solutions and advice.Key...
-
Technical Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Ecolab A tiempo completo**Job Summary**At Ecolab, we're looking for a Technical Support Specialist to provide technical support to our current customers. This role requires the ability to provide basic service support, work in a safety-focused environment, and have a general awareness of business, equipment, and products.Key Responsibilities:Provide technical support to...