Executive Director of Quality Excellence
hace 1 semana
We are seeking a seasoned quality professional to oversee Carrier Excellence/Continuous Improvement projects. This role requires moderate to significant improvements of processes, systems and/or products to enhance quality performance.
Main Responsibilities- GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/hubs and assist in leading the effort to achieve them.
- DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a global plan and lead its execution – ultimately linked to the business strategy and results and closely aligned with the CBS priorities. Project management of identified Improvement activities and tracking and enabling delivery.
- DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking.
- TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level.
- RPA and Intelligent Automation understanding, focusing on discovering opportunities and liaising with Digital.
This role requires a Black Belt with Improvement coaching expertise in Service Industry with at least 10 to 12 years of relevant experience in Service Industry.
- Project Management, Continuous Improvement Expert
- Ability to deliver work through influence is important; as selection criteria the candidates will have to be able to evidence strong examples of changing "hearts and minds" and are therefore most likely to be both "people" and "project" led change agents.
- Ability to generate outstanding visual reports, project management of improvements tracking and delivery, demonstrated capability to apply Lean/Lean Sigma Philosophy and Tools.
- Effective Communication skills (presentation, effective conversations, written)
- Experience in leading effective teams.
- Good interpersonal skills.
- Strong Facilitation & coaching skills (teamwork and team building)
- Accreditation as a Kaizen Facilitator would be a significant plus
- Change management experience
$120,000 - $150,000 per year, based on industry standards and location.
BenefitsWe offer competitive benefits programs including professional development opportunities, Employee Assistance Programme and a great place to work that attracts, develops and retains the best talent.
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